Assistant General Manager

The hiring establishment is a professional hotel that prides itself on delivering high-quality hospitality services and ensuring guest satisfaction at every level of their stay. Operating within the highly competitive hospitality industry, this hotel aims to provide an exceptional experience through a combination of outstanding customer service, well-maintained facilities, and an efficient operational framework. With a committed administrative and executive team, this establishment emphasizes a culture of excellence and continuous improvement across all departments, including front desk, housekeeping, food and beverage, and administration. The hotel is staffed by professionals who are knowledgeable about the property and community, ensuring guests receive knowledgeable and gracious service. The employment type for this role is classified as exempt, indicating a full-time position likely with salaried compensation, although specific salary details are not provided in the source information. The Assistant General Manager role in this hotel is a critical leadership position that supports the General Manager in all facets of hotel operations. This role requires comprehensive oversight of front desk activities, housekeeping, and administration, alongside direct involvement with food and beverage operations, including hands-on preparation and service. This position is designed for an individual who can exceed guest expectations by anticipating their needs and delivering the highest quality of customer service consistently. With responsibilities that span supervision, audit, control, and coordination of various department managers—such as the Front Desk Manager, Housekeeping Manager, and Restaurant Manager—the Assistant General Manager ensures smooth daily operations aligned with the hotel's strategic goals. Additionally, this role encompasses financial responsibilities whereby the Assistant General Manager must maximize unit revenues, review and manage budgets, oversee accounts receivable and payable, track costs, and meet or exceed sales and profit objectives. Leadership is a fundamental aspect of this position, demanding the management and development of staff through orientation, training, coaching, and disciplinary measures. Monthly departmental meetings, safety compliance, thorough documentation, and effective communication are key components to fostering teamwork and associate morale. The Assistant General Manager also plays a vital role in safety and security by maintaining knowledge of emergency procedures, ensuring safety standards, and promoting loss prevention programs. Food and beverage responsibilities include ensuring menu availability and operation hours, controlling inventory, developing purchase requirements, and managing special event menus to enhance guest dining experiences. With a focus on service excellence, operational acumen, and financial discipline, this role demands a well-rounded candidate capable of elevating the hotel’s performance while inspiring employees to deliver superior guest experiences. The Assistant General Manager position represents an opportunity for a hospitality professional to contribute meaningfully to the success of a reputable hotel with a clear commitment to quality, service, and operational excellence.

• Bachelor's degree preferred
• 3-4 years relevant work experience
• Proficient in MS Office and property management systems
• Experience with financial accounting and staff supervision
• Strong leadership and communication abilities
• Physically able to perform job duties, including lifting up to 30 lbs
• Flexible work schedule including nights, weekends, and holidays