Assistant General Manager

Urban Air Adventure Parks is the leading indoor adventure park company and the market leader in location-based entertainment. Based in Dallas, this innovative entertainment company pioneered the concept of indoor adventure parks and has grown to become the largest adventure park operator worldwide. Urban Air is dedicated to inspiring children and families to have fun, aim higher, and accomplish things they never thought possible by providing safe, exhilarating, and engaging experiences. Their venues combine a wide range of attractions including trampolines, climbing walls, obstacle courses, and other family-friendly entertainment options designed to promote active play and social interaction. Urban Air Murrieta, CA, is currently seeking a highly motivated and experienced Assistant General Manager to join their team. This full-time leadership role requires a dynamic individual who can inspire teams, uphold exceptional customer service standards, and drive operational excellence while fostering a culture of accountability and engagement, known internally as "Activating Awesome." The Assistant General Manager is responsible for leading and supervising staff, directing daily operations in food, beverage, entertainment, attractions, and property maintenance to ensure a superior customer experience. This role involves strategic staffing, employee development, and the execution of recognition programs to promote high performance and team retention. Additionally, the Assistant General Manager supports budget management including inventory control, expense monitoring, and maintaining a clean, safe, and secure environment for all guests and employees. This position carries significant responsibility for advancing Urban Air's operating standards and philosophies through continuous improvement efforts and hands-on leadership. Candidates must demonstrate strong communication, decision-making, and relationship-building skills, as well as the ability to motivate diverse teams in a fast-paced, high-volume environment. Experience in hospitality or family entertainment, combined with at least three years of supervisory or management roles, is essential. The successful candidate will be a professional, energetic, self-motivated brand ambassador who thrives in collaborative settings and exhibits adaptability and enthusiasm for the business. Employees are expected to work weekends, evenings, and holidays due to the nature of operations. Urban Air Murrieta is committed to providing equal employment opportunities and welcomes applicants from all backgrounds.

• Experience in hospitality is a must (theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants)
• 3+ years’ supervisory or management experience required
• Ability to pass a thorough background check
• CPR/First Aid certification preferred
• Willingness to work weekends, evenings, and holidays
• Professional grooming and conduct must be constantly displayed
• Strong communication skills
• Ability to enthusiastically interact with others
• Adaptability and flexibility
• Ability to establish working relationships with all employees, management, and vendors
• Exercise good judgment in decision-making
• Must be able to work in noisy, fast-paced environment
• Ability to lift and carry up to 30 pounds
• Must have regular and predictable attendance