Assistant Director of Services - $74000 to $96000 per YEAR

JW Marriott Chicago is a luxury hotel belonging to the prestigious JW Marriott brand, part of Marriott International's luxury portfolio. Located at 151 West Adams Street in Chicago, Illinois, this property stands as a beacon of exceptional hospitality in a prime urban setting. JW Marriott is renowned for its commitment to offering guests a seamless luxury experience, emphasizing comfort, elegance, and outstanding service. The brand's legacy is rooted in the values of its founder, J. Willard Marriott, and it strives to foster a workplace culture where employees are empowered, valued, and inspired to deliver their best work. JW Marriott hotels offer a unique work experience marked by strong community ties among staff, opportunities for personal and professional growth, and a focus on well-being and holistic development. Team members here are known for their confidence, genuineness, and innovative spirit, embodying The JW Treatment™ — a philosophy centered around care for both guests and associates. Working at JW Marriott provides a supportive environment where diversity is celebrated, and every associate is encouraged to bring their whole self to work. The role of Housekeeping Manager at JW Marriott Chicago is a full-time management position that plays a critical role in ensuring the cleanliness and maintenance of guest rooms, public spaces, and employee areas throughout the property. This position is responsible for managing daily housekeeping operations and staff to maintain the highest standards of hygiene and service, directly influencing guest satisfaction and the hotel's operational success. The Housekeeping Manager oversees staffing to ensure alignment with guest service and financial goals, manages inventory and supplies, and leads inspection programs that guarantee impeccable cleanliness standards are met. They also communicate clearly with their teams about performance expectations and areas needing improvement, all while fostering a service-oriented culture. Beyond operational duties, the Housekeeping Manager plays a key role in human resources activities, including training, scheduling, employee relations, and performance management. Using a variety of training tools, this manager ensures new and existing team members are fully equipped to deliver exceptional service. They maintain open and collaborative employee relationships, manage attendance, enforce policies fairly, provide constructive feedback, and recognize outstanding employee contributions. Employee satisfaction is closely monitored, with proactive measures taken to resolve any concerns or disciplinary issues. Moreover, the Housekeeping Manager participates in hiring to build a skilled and motivated team. Guest satisfaction is a paramount focus in this role. The Housekeeping Manager sets an example in guest relations, actively participates in corrective action planning to enhance service quality, empowers employees to exceed guest expectations, and responds swiftly to any complaints or issues. This proactive approach helps maintain JW Marriott's reputation for wonderful hospitality. The compensation for this position ranges from $74,000 to $96,000 annually and includes eligibility for bonuses. JW Marriott offers an excellent benefits package featuring comprehensive health care, a 401(k) plan with company matching, employee stock purchase programs, paid time off including sick leave, life and disability insurance, travel discounts, adoption assistance, paid parental leave, health savings accounts, tuition assistance, commuter benefits, and more. These benefits reflect Marriott’s commitment to taking care of their employees as a foundation for exceptional guest experiences. JW Marriott Chicago embraces diversity and is committed to equal employment opportunity, fostering an inclusive workplace that respects all backgrounds and experiences. Joining JW Marriott means becoming part of a vibrant team dedicated to hospitality excellence and personal growth, where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.

• high school diploma or GED
• minimum 2 years experience in housekeeping or related field
• or 2-year degree in related field with no prior experience
• ability to manage teams and operations
• strong organizational and time management skills
• excellent communication skills
• ability to handle guest complaints professionally
• knowledge of housekeeping standards
• capability to train and motivate staff
• flexibility to work varied shifts
• commitment to Marriott’s values and standards