Assistant Customer Service Manager Front end

The hiring establishment is a retail store operating a comprehensive front end department dedicated to providing outstanding customer service. Known for its commitment to excellence, this company places a strong emphasis on fast, friendly, and efficient service as the core of its customer interaction. Operating within the retail sector, this company is focused on maintaining high operational standards at the store's front end, encompassing all customer checkout activities, bottle returns, and cleanliness of various store areas including break rooms, restrooms, parking lots, and sidewalks. The company upholds strict adherence to all front end policies and procedures, ensuring a consistent customer experience and operational efficiency. They also prioritize training and communication across the front end team to align with company programs and customer service expectations. This role is that of a Front End Supervisor, a key position responsible for overseeing the entire front end functionality. This individual ensures that every associate working at the front end delivers exceptional service while maintaining operational integrity. Key responsibilities include supervising cashiers, service clerks, and bottle associates; enforcing company policies related to cash handling, shrink control, and customer engagement; and maintaining a clean, safe, and efficient work environment. The supervisor also plays a significant role in scheduling, training, and detailed maintenance of cash register logs for audit purposes. The position offers a pay range of $16.75 to $25.00 per hour and includes a $2,000 sign-on bonus, reflecting the importance of the role within the store's overall operations. With a focus on leadership and operational oversight, the Front End Supervisor ensures that associates provide courteous service, request customer loyalty program participation, handle transactions accurately, and maintain merchandising and cleanliness standards. Physical requirements of the job include the ability to perform various activities such as bending, walking, standing, lifting up to 75 pounds, and using various equipment including registers, computer applications, and cleaning tools. This role demands strong organizational skills, excellent communication, and the ability to manage multiple tasks and personnel effectively. The company encourages diversity and inclusivity, and accommodations or alternate shifts and locations may be considered to fit the candidate's availability and skills.

• Must be at least 18 years of age
• Satisfactory performance reviews
• Ability to manage others and demonstrate follow-through
• Basic literacy
• Basic computer skills
• Ability to follow company policies and procedures
• Physical ability to perform job tasks including lifting up to 75 pounds
• Availability to work varied shifts if necessary