ASM Global Needs Banquet Captain in South Bend,IN,USA | Hiring

ASM Global is a leading venue management and event strategy firm dedicated to delivering world-class experiences in sports, entertainment, and convention venues across the globe. With a reputation for excellence and innovation, ASM Global manages a diverse portfolio of facilities including convention centers, arenas, stadiums, theatres, and performing arts venues. As a company committed to creating memorable events and fostering vibrant community connections, ASM Global provides comprehensive management services that encompass everything from event booking and facility operations to food and beverage services and hospitality. Their mission emphasizes safety, customer service, and operational excellence, making them a distinguished employer in the event management industry. The Banquet Supervisor role at ASM Global offers a dynamic opportunity for individuals passionate about delivering exceptional food and beverage service in a fast-paced, event-driven environment. This position focuses on overseeing banquet food and beverage service staff to ensure flawless execution of Banquet Event Orders (BEOs) and maintaining high standards of service quality and safety. The Banquet Supervisor plays a critical role in training servers, cashiers, and bartenders, designing buffet presentations, and ensuring all banquet equipment is clean and well-maintained. Attention to detail and creativity are essential attributes for this role, as the Banquet Supervisor must design attractive coffee break and buffet decor that enhances the guest experience. Interaction with clients is a significant part of the job, requiring strong communication and interpersonal skills to manage client expectations and deliver personalized service. The position requires hands-on leadership to supervise staff diligently, maintain a safe and organized work environment, and uphold high health department standards with a minimum score of 90. This is a hands-on supervisory role demanding flexibility, as it involves working weekends, holidays, early mornings, and late nights. Physical stamina is necessary to perform tasks such as lifting up to 50 pounds, stooping, and prolonged standing and walking, all essential to ensuring smooth banquet operations. Candidates for this role should possess at least two years of banquet service experience, possess advanced oral and written communication skills, and hold a valid Indiana Pourer's Permit. A high school diploma or GED along with related experience or training, plus supervisory experience, are preferred. Computer proficiency, particularly with Excel, is also required to manage schedules, inventory, and related administrative tasks. ASM Global values a service-oriented mindset with a commitment to creating a supportive and positive workplace culture where employees feel valued and motivated. This role offers an exciting career path for those eager to contribute to the success of major events and grow within a leading global venue management company.

• High school diploma or G.E.D.
• one (2) year related experience or training
• equivalent combination of education and experience
• minimum of 6 months of supervisor experience
• Ability to undertake and complete multiple tasks
• Ability to be creative with buffet presentations and maintain a quality product
• Ability to encourage a safe, happy workplace where all employees feel valued
• Computer skills to include Excel programs
• Must be able to work on weekends, holidays and long hours
• Some very early mornings and late nights are required
• Ability to stoop and lift
• Substantial walking and manual dexterity to operate food and beverage equipment and inventory is required
• Substantial standing, walking, and dexterity
• Ability to lift (50lbs) and stoop