Apply Now:Residence Inn Cleveland Downtown-Assistant General Manager

The hotel industry is a fast-paced and dynamic sector that requires exceptional management skills to ensure operational excellence and guest satisfaction. This particular hotel, located in the vibrant heart of downtown Cleveland, offers a unique blend of comfort, convenience, and top-tier amenities to both business and leisure travelers. Situated just a 5-minute walk from the iconic Rocket Mortgage Arena, the Residence Inn Cleveland prides itself on providing guests with spacious suites that feature full kitchens, work desks, and seating areas, designed to create a home-away-from-home experience. The hotel is also well-equipped with a gym, business center, and offers complimentary Wi-Fi and concierge services to enhance the stay of every guest. The role available is a managerial position that requires stepping in during the absence of the General Manager or Manager on Duty to supervise various operating departments effectively. This leadership role demands a focus on several critical areas such as achieving hotel profitability, controlling costs, generating revenue, and ensuring guest satisfaction. A key component of the job is the development and management of associates, which includes leading at least three full-time associates or their equivalents. The position is classified as exempt, requiring flexibility in working hours to meet job responsibilities, with an expectation of typically working a minimum of 47.5 hours per week. Working in this managerial capacity involves more than 50 percent of the time spent on administrative, executive, or professional tasks, with a significant emphasis on using discretion and independent judgment. The successful candidate will be pivotal in maintaining the high standards of guest services that the Residence Inn Cleveland is known for. They will actively contribute to the continuous improvement of hotel operations by overseeing daily activities, handling guest issues, and ensuring all departments run smoothly and efficiently. This role is ideal for individuals who have strong leadership abilities, possess excellent problem-solving skills, and have a keen eye for detail in hotel operations. In addition to overseeing hotel functions, this position involves strategic planning and decision-making to support the General Manager in driving the hotel towards financial success. The manager will be instrumental in enforcing policies, ensuring compliance with safety regulations, and fostering a positive work environment that motivates the team. Responsibilities also extend to spearheading initiatives that improve operational processes and enhance the overall guest experience. The Residence Inn Cleveland offers a welcoming and collaborative work environment where innovation and dedication are highly valued. Employees are given the opportunity to grow professionally in a company that supports career advancement and continuous learning. This managerial role is a perfect fit for someone who is passionate about hospitality, possesses strong leadership qualities, and is committed to delivering exceptional service to every guest. By joining this hotel, the candidate will become part of a respected brand known for its commitment to excellence and guest satisfaction, located conveniently near major attractions like the Cleveland Convention Center and the Rock and Roll Hall of Fame and Museum.

• Minimum of 3 years experience in hotel management
• Ability to direct the work of at least 3 full-time associates or equivalents
• Exempt status with availability to work minimum 47.5 hours per work week
• Strong organizational and multitasking skills
• Proficient in using hotel management software
• Willingness to work flexible hours including weekends and holidays
• Ability to exercise discretion and independent judgment during management tasks