Apply Now:Executive Office-Operations Manager-Mesa,AZ in Mesa,AZ,USA

Delta Hotels by Marriott Phoenix Mesa is a prestigious hotel that operates under the well-recognized Marriott brand, known globally for its commitment to exceptional hospitality and guest experience. Nestled in the dynamic and vibrant city of Mesa, Arizona, this hotel offers guests a blend of modern comfort, impeccable service, and a welcoming atmosphere. As part of the Marriott International family, Delta Hotels upholds the highest standards in the hospitality industry, focusing on delivering personalized services that meet the needs of both business and leisure travelers. The establishment prides itself on maintaining a culture that values innovation, inclusivity, and teamwork, making it a sought-after employer in the hospitality sector. The hotel provides a range of amenities and services designed to create memorable stays for guests, including comfortable accommodations, well-appointed meeting spaces, and on-site dining options. The company values its employees and is dedicated to offering a supportive work environment that encourages professional growth and development. The role of Operations Manager at Delta Hotels by Marriott Phoenix Mesa is a pivotal position essential for the smooth and efficient management of day-to-day hotel operations. This role carries significant responsibilities aimed at ensuring guest satisfaction and maximizing the hotel's profitability. The Operations Manager works closely with the General Manager to develop strategic departmental goals and ensures these goals are communicated effectively across various departments. This position involves managing hotel staff assignments, overseeing front office operations including revenue and reservation functions, and maintaining high standards in food and beverage services alongside housekeeping and maintenance. The Operations Manager also plays a critical role in employee training, ensuring team members have the necessary tools and knowledge to perform their duties effectively. Furthermore, this role demands a proactive approach toward financial and operational planning, monitoring budget variances, controlling labor costs, and managing inventory effectively. The Operations Manager fosters positive employee relations and ensures compliance with company policies as well as federal, state, and local regulations. Part of the position includes handling guest complaints professionally and promoting service recovery strategies to maintain a high level of guest satisfaction. This role also requires flexibility, with potential work during nights, weekends, and holidays to ensure continuous management coverage. Strong communication skills are crucial, as the Operations Manager interacts regularly with guests, vendors, regulatory agencies, and staff, reinforcing the hotel's commitment to excellence. Overall, this role is integral in ensuring the hotel's operational success, a cohesive work environment, and an exceptional guest experience that aligns with Marriott's global standards.

• High school diploma or GED
• 5 years of relevant work experience
• proficiency in hotel information systems
• strong computer skills
• ability to manage and lead staff
• excellent communication skills
• flexibility to work nights, weekends, and holidays
• understanding of health, safety and alcohol service regulations
• ability to analyze financial reports and control budgets
• experience in training and development
• customer service orientation
• compliance with company policies and procedures