Analyst/Sr. Analyst, Menu Planning- Customer Experience

American Airlines is the largest airline in the world, renowned for its extensive network of flights and commitment to exceptional customer service. Headquartered in DFW Headquarters Building 8 in Dallas, Texas, American Airlines is a leading global airline that connects travelers to over 365 destinations worldwide with more than 6,800 daily flights. As a pioneer in the aviation industry, American Airlines not only provides transportation but also emphasizes the creation of memorable travel experiences through a dedicated focus on customer satisfaction and operational excellence. The company fosters an inclusive and diverse workplace culture, supported by over 20 Employee Business Resource Groups, encouraging employees to be their authentic selves and perform at their best. Employees enjoy a variety of benefits including comprehensive health coverage starting day one, wellness programs, 401(k) plans, travel perks, and other lifestyle benefits such as pet insurance and travel discounts. Joining American Airlines means becoming part of a dynamic team committed to innovation, collaboration, and professionalism while having access to a world of growth and travel opportunities. This position specifically involves working at the Dallas-Fort Worth location and requires applying before October 15, 2025, to be considered. The role of the Inflight Menu Development Specialist at American Airlines sits within the Customer Experience group and plays a crucial role in enhancing the inflight dining experience for passengers across all classes of service. The primary responsibility of this position is to serve as the subject matter expert on all inflight menu items, including meals and beverage programs, ensuring these offerings are innovative, customer-focused, and operationally ready. The position expects the candidate to blend culinary creativity with hospitality expertise, leveraging data-driven insights and customer feedback to continuously elevate the menu experience. This role collaborates extensively with internal teams such as Catering Operations, Finance, Procurement, and Service Delivery, as well as with external suppliers and catering design chefs to develop, refine, and execute new menu concepts and recipes. Attention to detail and strong project management skills are essential as the specialist manages menu specifications, customer-facing content, and administrative related tasks. Candidates are expected to be highly creative and analytical, capable of problem-solving and making sound decisions to support the ongoing development and innovation of inflight dining options. They will be responsible for monitoring industry trends and competitor offerings to maintain or exceed market standards, ensuring American Airlines continues to impress its customers with quality and unique culinary experiences. The role includes conducting high-impact presentations to leadership and partners to advocate for menu redesigns, product changes, and new launches while managing budgets and strategic communications. Ideal candidates hold an undergraduate degree or equivalent hospitality experience and have at least three years of culinary design or menu development experience, along with proven multi-team collaboration capabilities. International and domestic travel is part of the job, supporting the need for flexibility and adaptability. Key skills include proficiency in Microsoft Office applications, strong communication, relationship-building abilities, and a self-starter mentality with meticulous attention to detail. This position offers an opportunity to be part of a globally recognized brand, contribute to an elevated customer journey, and grow professionally within a supportive and innovative environment.

• Undergraduate degree or equivalent hospitality experience
• Minimum 3 years culinary design, front of house or menu development and execution experience
• Proven multi team collaboration experience
• Ability to travel internationally and domestically
• Strong creative and analytical skills
• Proficiency in Microsoft Office
• Excellent communication skills
• Self motivated and detail oriented
• Ability to manage multiple priorities