AM Concierge Lounge Attendant PT - Apply Now!

Marriott Downtown at City Creek is a premier hotel located in the vibrant heart of downtown Salt Lake City, Utah. Situated directly across from The Salt Palace Convention Center and just a block away from TRAX, this hotel enjoys an unbeatable location that positions it at the center of the city's bustling activity. The hotel offers a unique blend of modern style with the spirit of the great outdoors, making it an inviting destination for both business and leisure travelers. Guests appreciate the convenience of nearby attractions, a wide range of entertainment options, and excellent event facilities that cater to large conventions and intimate gatherings alike. As part of HEI Hotels and Resorts, Marriott Downtown at City Creek is dedicated to excellence in hospitality and committed to providing exceptional service and memorable experiences to its guests. Joining the team at Marriott Downtown at City Creek means becoming part of a dynamic and supportive workplace culture that values employee growth and development. The hotel offers a comprehensive benefits package, including medical, dental, and vision insurance, subsidized TRAX passes, discounted parking, and other valuable perks designed to support employee wellness and satisfaction. The workplace emphasizes inclusivity and diversity, welcoming applicants from various backgrounds, including U.S. military veterans, and encouraging those who do not meet every job requirement to apply. The environment is fast-paced and rewarding, offering excellent opportunities for career advancement within the Marriott brand and HEI Hotels and Resorts. The Concierge role at Marriott Downtown at City Creek is pivotal in shaping guests' experiences by assisting with their needs and requests to ensure a positive and seamless stay. This role requires an individual who thrives in a busy environment and is passionate about guest service. Responsibilities include helping guests by answering questions about dining, entertainment, sports events, transportation, and other local services. Providing accurate directions to hotel facilities and local attractions is also essential. Additionally, the Concierge is tasked with managing communications such as facsimiles, mail, messages, and packages for guests. Maintaining up-to-date information on the hotel’s services and the surrounding area is critical to performing effectively in this role. The ideal candidate will have strong communication skills, the ability to build relationships with guests and colleagues, and flexibility to adapt to different audience needs. This position is not eligible for tips or discretionary performance bonuses; however, the hotel compensates fairly and supports staff through its robust benefits program. With emphasis on professional growth, the Marriott Downtown at City Creek offers an excellent platform for individuals seeking a long-term career in hospitality. Those passionate about creating exceptional guest experiences will find this role fulfilling and full of opportunities to grow with one of the most respected names in the hotel industry.

• Minimum one year experience in a public contact position
• Preferred hotel experience
• Strong interpersonal skills to maintain effective working relationships
• Proficient verbal and written communication abilities
• Ability to adjust communication style to different audiences
• Regular attendance and availability to work
• Willingness to perform additional duties as assigned