Albany,NY,USA-based Aviation at Alaska Airlines | Hiring

Hyatt Place Albany is a newly opened hotel that began welcoming guests in September 2023. Positioned in the vibrant downtown area along the scenic Hudson River, this location enjoys convenient access to multiple CDTA bus routes, making it an ideal stay for travelers and visitors looking to explore Albany with ease. Surrounded by a diverse array of dining and entertainment venues, Hyatt Place Albany offers guests not just a place to sleep but a complete experience of the city’s local charm and attractions. As part of HEI Hotels and Resorts, one of the largest hotel management companies in the United States, Hyatt Place Albany benefits from the extensive resources and supportive culture that HEI fosters across all its properties. HEI is dedicated to creating a workplace where team members feel valued and supported through a culture known as HEI Loves. This culture celebrates associates by providing competitive compensation packages, comprehensive benefits, and generous paid time off programs. It also extends to wellness initiatives, robust retirement plans, travel perks, and exclusive product and service discounts designed to improve the work-life balance and job satisfaction of their staff. The company also emphasizes diversity and inclusion, actively encouraging candidates from varied backgrounds, including U.S. military veterans, to apply. The role offered at Hyatt Place Albany focuses significantly on elevating guest experiences by ensuring smooth, efficient, and friendly service at the front desk. This position is primarily tasked with overseeing guest registration, checkout processes, and telephone services while maintaining compliance with Hyatt brand standards. It also involves implementing company and franchise programs that uphold and enhance these standards. The position demands strong leadership qualities, as the individual will be responsible for managing and training front office staff, overseeing shift scheduling, managing expenses effectively using labor management tools, and ensuring optimal performance of front office systems and equipment. Besides operational management, the role requires a proactive approach to guest satisfaction, including monitoring guest feedback, resolving complaints promptly, and collaborating closely with other hotel departments and the sales team to bolster occupancy and revenue strategies. This leadership role is typically suited for a candidate with substantial experience in front desk operations, preferably with prior supervisory or management exposure in a hospitality setting. The salary for this full-time, salaried position ranges around $65,000 annually and includes eligibility for discretionary performance bonuses. The comprehensive health and wellness benefits package includes medical, dental, and vision coverage, supplemented by programs that offer financial security such as life insurance options, disability plans, and a 401(k) savings plan with employer matching. Overall, this role offers a unique opportunity to contribute to a dynamic and supportive team environment within a newly established hotel that is part of a respected national hotel management group, where personal growth and professional development are actively encouraged.

• High school diploma or equivalent
• Minimum of 2 years front desk experience preferably in leadership role
• Proficient with PMS system
• Knowledge of brand's reward program
• Ability to handle cash and credit transactions
• Computer literacy and financial management skills
• Ability to manage difficult customers with patience and diplomacy
• Knowledge of local area attractions and transportation
• Ability to remain calm and alert in emergency situations
• Knowledge of employment laws and labor relations
• Ability to maintain positive working relationships
• Strong decision-making skills
• Understanding of hotel operations
• Effective communication abilities