Alaska Airlines Careers:Ticketing Manager-Soldier Field-Quick Hire!

ASM Global is the world’s leading venue management and services company, renowned for operating some of the most iconic venues across the globe. With a commitment to excellence, innovation, and seamless event experiences, ASM Global manages a wide array of entertainment and live event facilities, ensuring that every event, from concerts to sporting events and special occasions, operates with flawless precision. The company is dedicated to fostering inclusive work environments and is proud to be an Equal Opportunity/Affirmative Action Employer, encouraging applications from women, minorities, individuals with disabilities, and protected veterans. They uphold federal contractor status with VEVRAA, emphasizing their commitment to workforce diversity and equality. The Ticketing Manager position is a full-time, union-based role located onsite at Soldier Field in Chicago, Illinois. This role reports directly to the Director of Ticketing and is compensated hourly at $39.13, based on the current IATSE Local 750 Collective Bargaining Agreement. The Ticketing Manager is responsible for overseeing all facets of ticket operations for stadium concerts and special events held at this premier venue. This includes managing ticketing event builds, box office operations, financial reconciliations, and the direct supervision of staff. In this capacity, the Ticketing Manager will act as the primary liaison between promoters, external ticketing platforms—including Ticketmaster products such as Host, TM1, and Archtics, as well as AXS, Project Admission, and Panorama—and internal stakeholders. The role ensures seamless integration across these systems, streamlines communication channels, and enhances operational efficiencies. A key aspect of the job is to maintain exceptional client service and support the venue’s overall success through careful management of ticket inventory, pricing strategies, and dynamic adjustments. The manager will also oversee event day box office functions, ensuring compliance with ticketing policies and a high-quality guest experience. This role demands a proactive mindset with strong leadership capabilities. The successful candidate will be charged with hiring, training, scheduling, and supervising part-time ticketing staff while providing ongoing coaching and performance management to uphold service standards. Collaboration is critical, working closely with various departments such as Events, Premium Services, Marketing, and Operations to support event logistics, premium seating arrangements, promotional activities, data analytics, and other stadium initiatives. The Ticketing Manager will also be called upon to serve as Manager on Duty for assigned events, resolving ticketing and customer service issues in real-time. The ideal candidate brings a minimum of two years in progressive ticketing or box office roles within entertainment or live event settings, preferably with experience in large-scale arenas or stadiums. Proficiency with ticketing platforms, particularly Ticketmaster products, is highly desirable. Financial acumen is equally important as the role requires managing complex reconciliations and settlements, tracking attendance, sales, and revenue to provide detailed post-event reports to promoters and internal teams. Effective communication skills, organizational prowess, and the ability to multi-task in fast-paced environments are essential. The Ticketing Manager must be flexible to work various hours, including evenings, weekends, holidays, and extended event times. Overall, this position embodies a critical operational function within one of the country’s most iconic concert and event venues, offering the opportunity to contribute to memorable live experiences while developing one’s career in venue management and live event ticketing.

• Minimum of 2 years of experience in ticketing or box office roles
• experience in large-scale venues such as arenas or stadiums preferred
• proficiency with Ticketmaster ticketing platforms including Host TM1 and Archtics
• strong leadership and staff management experience
• ability to perform financial reconciliations and settlements
• excellent communication skills both verbal and written
• high proficiency with Microsoft Office applications
• strong organizational and multitasking abilities
• flexibility to work non-traditional hours including evenings weekends and holidays
• ability to work onsite at Soldier Field Chicago
• ability to collaborate effectively with internal and external stakeholders