Airport Customer Service Supervisor - VRB Jet Blue

Unifi is a leading company in the aviation services industry with decades of experience, renowned for its commitment to innovation, adaptability, and growth. The company specializes in providing exceptional airline ground services that ensure the smooth and safe transit of aircraft and passengers to their destinations. Unifi has built a reputation for excellence by leveraging extensive expertise and industry knowledge. Their vision is to be the most respected company in the industry by delivering outstanding customer experiences and maintaining the highest safety standards in all operations. As an established provider of airline ground services, Unifi operates in various key airport operations including check-in, ticketing, baggage handling, boarding, and passenger services. The company values employees who demonstrate passion, integrity, and empathy, understanding that every word and decision impacts their employees, customers, and partners. Unifi offers a collaborative and dynamic work environment where team members can take pride in contributing to the overall mission of providing exceptional customer service and operational efficiency. The role currently available is a supervisory position responsible for leading a team of agents dedicated to customer service. The Supervisor will oversee all aspects of passenger service including arrivals, ticketing, check-in processes, boarding, baggage services, and passenger inquiries. This position demands strong leadership skills, excellent communication, and the ability to manage diverse teams in a fast-paced airport environment. The Supervisor will be instrumental in assisting passengers from the moment they arrive until they depart, with a particular focus on passengers with special needs such as unaccompanied minors, VIPs, and those requiring wheelchair assistance. They will ensure all procedures comply with airport regulations and company policies and work closely with ramp agents to coordinate the handling of wheelchairs, strollers, and gate-checked baggage. Safety is paramount in this role, and the Supervisor must monitor and enforce safe working conditions, adhering strictly to regulatory requirements, Unifi's safety policies, and applicable laws. The Supervisor will also promote a positive workplace environment by upholding policies on safety, anti-harassment, and equal employment opportunity. Unifi offers its employees valuable benefits, including flight privileges available after 30 days of employment for employees and eligible family members. The company provides competitive weekly pay for hourly employees (bi-weekly in California) and defines full-time employment starting at 30 hours per week. This position is ideal for individuals seeking a meaningful career in aviation ground services with opportunities for growth and development within a respected industry leader.

• High school diploma, GED or equivalent education
• Must be at least 18 years of age
• Must be able to obtain credentials required as per airport or state or customs requirements
• Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp
• Frequently climb and crawl
• Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime
• Must be able and open to work in outside weather conditions including severe seasonal elements