Airport Customer Service Supervisor FT - EUG - Eugene, OR

Unifi is a well-established company with decades of experience in the aviation services industry, specializing in airline ground services. With a strong commitment to innovation and adaptation, Unifi has earned a reputation for delivering exceptional customer experiences while ensuring the safety and efficiency of aircraft and passenger operations. The company’s vision centers on being the most respected in the industry by providing outstanding service that helps move aircraft and passengers safely to their destinations. Over the years, Unifi has developed expertise in various facets of airport operations, which allows it to offer comprehensive ground handling solutions. This expertise supports strong partnerships within the aviation industry and assures clients of reliable and quality service. The role offered at Unifi is focused on leading a team of agents dedicated to providing excellent customer service across all aspects of airport arrivals, ticketing, check-in, baggage handling, reservations, and passenger support. This position is critical in ensuring passengers receive a seamless and welcoming experience from the moment they arrive at the airport until their journey is completed. The leader in this role will take responsibility for overseeing the daily operational activities of the customer service agents, providing guidance, support, and training as necessary to maintain Unifi’s high standards. They will also handle passenger queries and complaints with professionalism and empathy, including assisting special-needs passengers such as unaccompanied minors, VIPs, and individuals requiring wheelchair assistance. Alongside customer service duties, the successful candidate will use computerized systems to manage boarding, baggage services, and reservations, ensuring all processes run smoothly and efficiently. A keen eye to detail will be essential for resolving any issues that arise during check-in or boarding and for coordinating with customs, immigration, and quarantine services to facilitate passenger movement. The role also involves collaborating closely with ramp agents to manage wheelchairs, strollers, and gate-checked bags, ensuring timely loading and delivery. Safety remains a top priority at Unifi, and this role requires monitoring and enforcing safe working conditions in compliance with company policies, regulatory requirements, and all applicable laws. The person in this position will also promote an inclusive work environment by adhering to policies regarding safety, anti-harassment, and equal employment opportunity. Full-time employment is available, starting at 30 hours per week, with benefits that include flight privileges after 30 days, paid time off, comprehensive medical, dental, and vision insurance, a 401k plan, and exclusive discounts and wellness programs, enhancing both the professional and personal lives of its employees. This leadership role invites passionate individuals with integrity and empathy who value the impact of their words and decisions on employees, customers, and partners. Joining Unifi offers employees the opportunity to grow alongside an industry leader while enjoying unique benefits and the chance to make a significant difference in the aviation services field. This is more than just a job; it is a career pathway in a dynamic and rewarding environment where safety, service, and teamwork come together to create a positive travel experience for all.

• High school diploma, GED or equivalent education
• must be at least 18 years of age
• must be able to obtain credentials required as per airport or state or customs requirements
• must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp
• must be able and open to work in rotating shifts and hours, nights, weekends and holidays, overtime
• must be able to work in outside weather conditions which may include severe seasonal elements