Airport Customer Service Agent (United) - CAK

Unifi Customer Service Agents play a crucial role at the frontline of customer interaction, serving as the first point of contact for passengers requiring assistance with their baggage and related concerns. Unifi is known for delivering exceptional ground handling and customer service solutions in the aviation industry. As a customer-facing role within a dynamic, fast-growing company, this position demands individuals who are friendly, outgoing, and passionate about providing excellent service to ensure a positive experience for travelers. This role involves assisting passengers with baggage pick-up and addressing issues related to delayed, lost, or damaged items efficiently and professionally. Using specialized computer software, Customer Service Agents track and catalog luggage to facilitate resolution and maintain a high level of customer care. The position requires handling each customer interaction with class and professionalism, maintaining a calm and effective approach even in challenging situations. The physical demands of the role are significant, requiring the ability to lift, carry, push, or pull items weighing up to 70 pounds regularly and repetitively lift weights between 40 to 50 pounds on raised surfaces. Customer Service Agents must also navigate airport environments safely, which involves carrying heavy items up and down jetway stairs and being alert to moving vehicles and aircraft while effectively using radio communication equipment. Candidates must meet several basic requirements, including residency in the state, possession of a valid in-state driver’s license, and the ability to pass a pre-employment drug screen and background check. They must be at least 18 years old and authorized to work in the United States according to immigration regulations. Completion of ramp and Security Identification Display Area (SIDA) training is mandatory to obtain airport authority identification security credentials. As part of a rapidly expanding enterprise, Unifi offers competitive compensation and a comprehensive benefits plan. Working here promises not only steady employment but also the opportunity for career growth and advancement. Customer Service Agents become part of an organization committed to fostering a supportive and engaging work environment, encouraging skill development and long-term career success. In summary, the Unifi Customer Service Agent role is ideal for candidates who thrive in active, customer-oriented settings, enjoy problem-solving, and have the physical stamina to meet the job’s demands. This position offers a fulfilling career path with significant opportunities for professional development within a respected company in the aviation service sector.

• Must be a local (in-state) resident
• Must have a high school diploma or GED
• Must have a valid in-state driver’s license
• Must be able to pass a pre-employment drug screen
• Must be able to pass up to a 10-year background check
• Must be at least 18 years of age
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must complete ramp and SIDA training to obtain airport authority identification security
• Must be able to carry heavy items up and down jetway stairs
• Must be alert to moving vehicles or aircraft and use radio equipment