Airport Customer Service Agent (PT) - MSO - $17 per HOUR

Unifi Customer Service Agents serve as the vital first point of contact for travelers, ensuring a seamless and positive customer experience in the baggage handling area. Unifi is a dynamic company focused on delivering excellent customer support in airport environments, prominently facilitating smooth and efficient luggage service at major airports. It operates within the travel and transportation sector, specializing in ground services that directly impact passenger satisfaction. With a team-oriented culture and a commitment to quality service, Unifi represents a leading employer offering a professional yet friendly work atmosphere. This customer-facing role is tailored for individuals who are outgoing, friendly, and service-oriented with a genuine passion for making customers happy. The primary responsibility is to assist passengers in managing their baggage effectively, addressing concerns related to lost, delayed, or damaged items with patience and professionalism. Customer Service Agents utilize specialized computer systems to track and record luggage data, ensuring no piece of baggage is overlooked. The role demands keen attention to detail, strong communication skills, and the ability to handle challenging situations with grace and efficiency. Applicants should be prepared for physical duties including lifting, carrying, pushing, and pulling baggage, sometimes weighing over 70 pounds, and frequently managing weights of 40 to 50 pounds on elevated surfaces. Safety and alertness around airport operations, such as moving vehicles and aircraft, are essential to performing this position responsibly. Employees undergo specialized ramp and Security Identification Display Area (SIDA) training to meet stringent airport security protocols, helping them obtain necessary authorization for airport access. Employed individuals will benefit from a competitive compensation package coupled with a comprehensive benefits plan. Working at Unifi represents a unique opportunity within a fast-growing enterprise that fosters career advancement through continuous growth and broadening business demands. The role promises not only a rewarding job experience but also exposure to a challenging and vibrant work environment where ambition and dedication are recognized and rewarded.

• must be a local (in-state) resident
• high school diploma or ged
• valid in-state driver's license
• ability to pass a pre-employment drug screen
• ability to pass up to a 10-year background check
• must be at least 18 years of age
• must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
• must complete ramp and SIDA training to obtain airport authority identification security
• must be able to carry heavy items up and down jetway stairs
• must be able to be alert to moving vehicles or aircraft and use radio equipment