Airport Customer Service Agent (PT) - BIL - $17.5 per HOUR

Unifi Customer Service Agents serve as the frontline representatives dedicated to providing exceptional support to our customers. Unifi is a dynamic company that specializes in customer service with an emphasis on ensuring satisfaction and resolving customer issues efficiently. This highly interactive role requires individuals who are not only friendly and outgoing but also committed to creating positive experiences for every customer encountered. As a customer-facing role, Unifi Customer Service Agents are responsible for answering queries, managing baggage-related concerns, and maintaining a professional demeanor at all times. The position involves assisting passengers with baggage pick-up, troubleshooting lost, delayed, or damaged items, and maintaining accurate records through computer software systems designed for tracking and cataloging luggage. This role requires a blend of physical capability and interpersonal skills. Agents must be capable of lifting, carrying, pushing, or pulling heavy items, often up to 70 pounds regularly, as well as performing duties that demand physical labor such as moving luggage up and down stairs. Being alert in a busy airport environment, where interaction with moving vehicles and aircraft is a daily occurrence, is critical to maintaining safety and efficiency. Agents must be trained in ramp and SIDA protocols to obtain airport security clearance, ensuring adherence to security standards. Employment with Unifi offers more than just a job; it offers a career path with room for advancement as the company continues to grow. Competitive compensation packages are provided, including a full benefit plan that supports the well-being of each team member. This role fits candidates who are enthusiastic about customer service and interested in working in a fast-paced, challenging environment. Ideal candidates will enjoy working directly with the public and find fulfillment in resolving issues, providing guidance, and enhancing the overall customer experience at the airport. Candidates must meet several basic qualifications, including residency within the state, possession of a high school diploma or GED, and the ability to pass background and drug screenings. Additionally, candidates must have a valid in-state driver’s license and legal authorization to work in the United States. Overall, the Unifi Customer Service Agent role is suited for responsible, motivated individuals who thrive on engaging with people and contributing to smooth airport operations. This position not only demands physical endurance and awareness but also interpersonal skills such as communication, empathy, and professionalism. If you enjoy being a positive point of contact and are eager to grow within a supportive company, this role is an excellent opportunity to start or advance your career in customer service within the aviation sector.

• must be a local (in-state) resident
• high school diploma or GED
• valid in-state driver’s license
• ability to pass a pre-employment drug screen
• ability to pass up to a 10-year background check
• must be at least 18 years of age
• must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
• must complete ramp and SIDA training to obtain airport authority identification security
• must be able to carry heavy items up and down jetway stairs
• must be able to be alert to moving vehicles or aircraft and use radio equipment