Airport Customer Service Agent - LAN - Lansing, MI

Unifi has established itself as a prominent leader in the aviation services industry with decades of hands-on experience. This company has continuously evolved by embracing innovation and leveraging its deep expertise in airline ground services. Unifi's core mission centers on delivering exceptional service, ensuring that aircraft and passengers reach their destinations safely and efficiently. The airline ground services sector requires precision, dedication, and a customer-first approach, and Unifi exemplifies these attributes through its commitment to quality and safety. The organization’s vision is to become the most respected company within the aviation service domain by offering outstanding experiences to its clients, partners, and employees alike. The company is currently seeking dedicated individuals to join their expanding team. They are looking for passionate professionals who uphold integrity and demonstrate empathy, understanding how their decisions and communication impact fellow employees, customers, and partners. This is a fantastic opportunity for those interested in launching or advancing a career in aviation ground services. No prior experience is necessary as Unifi provides comprehensive paid training for all new hires, equipping them with the skills required to excel in their roles. This inclusive approach makes the company an excellent choice for motivated candidates eager to develop professionally in a supportive environment. The role primarily focuses on delivering exceptional customer service to passengers during all aspects of their airport experience. Responsibilities include assisting passengers with arrivals, ticketing, check-in procedures, boarding, baggage handling, reservations, and addressing any questions or complaints. Employees in this position serve as a critical touchpoint between the airline and its travelers, ensuring a smooth, efficient, and welcoming experience. Additional duties involve assisting passengers with special needs such as unaccompanied minors, VIP travelers, and those requiring wheelchair assistance. This position offers flexible employment opportunities with full-time roles starting at 30 hours per week and benefits such as flight privileges available after 30 days, providing employees and eligible family members with the chance to enjoy travel perks. Weekly pay structures for hourly employees ensure financial stability, and comprehensive medical, dental, and vision insurance packages are provided for full-time team members. Furthermore, the company offers paid time off, 401k plans, exclusive employee discounts, and wellness programs to promote overall well-being and job satisfaction. Joining Unifi means becoming part of a team that values safety, professionalism, and a positive work environment. Candidates will have the opportunity to work in a dynamic setting that involves interacting with both passengers and airport personnel, ensuring operational excellence throughout the airline ground process. Those who thrive in fast-paced environments and possess a strong commitment to customer care and safety will find this role rewarding and fulfilling.

• Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp
• Frequently climb and crawl
• Must be able to work in rotating shifts and hours including nights, weekends, holidays, and overtime
• Must be able and open to work in outside weather conditions including severe seasonal elements