Airport Curbside Concierge Check-in Agent - Apply Now!

Bags, a Metropolis company, is a pioneering artificial intelligence enterprise specializing in computer vision technology that revolutionizes everyday experiences, particularly in the parking industry. Established as the largest parking network in America, Bags employs over 23,000 dedicated professionals who manage operations across more than 4,000 locations throughout North America and Europe. This innovative company is committed to reinventing parking by enabling checkout-free parking experiences. Their cutting-edge technology eliminates the need for traditional payment methods, such as tickets, machines, apps, or credit cards, allowing customers to "drive in and drive out" seamlessly. Bags strives to transform the way people live, work, and play by powering checkout-free experiences wherever they go, ultimately saving them their most valuable asset—time. The role of a Curbside Concierge - Airline Check-in Agent plays a crucial part in delivering exceptional customer service and operational efficiency at busy airport curbside locations. This position involves assisting airline passengers by managing the check-in process of luggage and issuing boarding passes while adhering to the highest standards set by the Transportation Security Administration (TSA). The Curbside Concierge ensures that all luggage is handled and secured properly and facilitates a smooth and stress-free experience for travelers. In addition to handling luggage and documentation, the Concierge provides vital information regarding locations, directions, and flight details to guests, maintaining a positive and friendly demeanor even in fast-paced, high-volume guest service environments. This role demands a comprehensive understanding of Safety, Security, Dangerous Goods, and HAZMAT procedures, supported by annual training provided by both Bags and airline partners. The Concierge must be skilled in managing payments and credit card transactions while also performing duties such as weighing and tagging baggage with appropriate destination tags. Physical requirements include the ability to lift heavy luggage, manage luggage carts, and work outdoors in varying weather conditions. Employees must maintain professional appearance standards, including uniform compliance and grooming requirements. The role typically requires standing for extended periods and operating in an environment with persistent noise from vehicles and crowds. Successful candidates will have at least six months of face-to-face guest service experience, preferably with knowledge of the airline or travel industry, and be capable of clear and effective communication. The position requires early morning shift availability and the ability to endure outdoor environmental conditions. Candidates must be eligible to work in the United States and pass pre-employment criminal background checks and drug testing. This is an excellent opportunity for individuals seeking to work at the forefront of airport customer service, combining technology-driven innovation with a personal touch. Bags, as a company dedicated to inclusivity and equal opportunity, fosters a supportive work environment that values diversity and professional growth. Candidates will receive all necessary security trainings and certifications to comply with regulatory requirements, ensuring a secure and professional airport experience for all guests. By joining Bags as a Curbside Concierge - Airline Check-in Agent, employees become part of a transformative company that is reshaping the future of mobility and customer convenience on a global scale.

• Ability to work in early morning rotation
• At least six months experience in face-to-face guest service preferred
• Data entry or computer experience preferred
• Ability to communicate clearly with guests and clients
• Ability to work in outside weather conditions
• Knowledge of airline or travel industry preferred
• Must be eligible to work in the United States
• Must successfully pass pre-employment criminal background screening
• Must pass pre-employment drug testing process