Airport Concierge - $18 to $24 per HOUR

Airport Butler is a premier service provider specializing in personalized, high-end concierge assistance at approximately 25 major airports across the United States and Canada. This specialized service, independent of airlines, caters to a diverse clientele including executives, senior citizens, families, celebrities, inexperienced travelers, and small groups seeking premium, stress-free airport experiences. Airport Butler prides itself on delivering a seamless and comforting escort service for arriving, departing, and connecting passengers, ensuring exceptional care from curbside to boarding and beyond. The company’s operations focus on enhancing the travel experience by managing logistics such as check-in, baggage assistance, and navigation of airport amenities including lounges, shops, and transportation, tailored to the unique needs of each client. The Concierge Agent role at Airport Butler is crucial for maintaining the standard of excellence that the brand promises. This position involves greeting clients promptly at their arrival points, facilitating all stages of the airport process, and standing as a reliable point of contact and support throughout the traveler’s airport journey. Concierge Agents are tasked with providing impeccable customer service, ensuring clients feel valued, comfortable, and attended to at every stage. Agents must exhibit a deep understanding of airport operations and the ability to navigate various terminals efficiently. Additionally, the role requires sharing vital information on airport facilities and managing logistics smoothly for clients, including checking in, luggage handling, and coordinating connecting flights. Concierge Agents are also expected to cultivate positive relationships with airport authorities, airlines, and other regulating agencies to ensure compliance and smooth operations. The position demands utmost professionalism, confidentiality, and adherence to the company’s escorting protocols and communication systems. Agents utilize Airport Butler’s automated reservation and scheduling systems to manage service details and client communication effectively. The successful candidate must be adaptable and capable of working under pressure with little supervision, demonstrating problem-solving skills and resilience in a dynamic airport environment. Ideal candidates will have a minimum of two years' experience in luxury or VIP customer service roles, preferably with exposure to airport or airline hospitality services. They should have excellent communication skills, a polished appearance in line with company grooming standards, and the flexibility to work varied shifts including nights, weekends, and holidays. Physical stamina is necessary due to the demands of standing, walking extensively, and lifting up to 70 pounds. The use of modern smartphone technology is essential, and partial reimbursement for mobile service plans is provided. With a focus on delivering an extraordinary client experience, this role offers a unique opportunity to work within a fast-paced, multicultural setting that values inclusivity, professionalism, and superior service quality.

• High school diploma or equivalent
• Current authorization to work in the US
• Valid driver's license
• Own a smartphone with Android 5+ or Apple 11+ operating system
• Willingness to download operational apps
• Excellent written and communication skills
• Ability to wear and maintain company uniform and conform to grooming standards
• Flexibility to work nights, weekends, and holidays
• Physical ability to stand, walk long periods, and lift up to 70 lbs
• Ability to work under pressure independently
• Proficient computer and smartphone skills
• Ability to read and interpret procedural documents
• Completion of training on Airport Butler systems
• Minimum 2 years of relevant service experience