Airline(Full-time)-Westerly,RI,USA at Jetblue | Hiring

The Ocean House Collection is a prestigious group of luxury properties situated on the picturesque Rhode Island shoreline, comprising three distinctive and exquisite establishments: Ocean House, Weekapaug Inn, and Watch Hill Inn. Renowned for its commitment to providing unparalleled hospitality experiences, the Collection seamlessly blends historic charm with modern luxury to create an exclusive escape for discerning guests. Each property offers its unique allure and amenities, contributing to the Collection's reputation as a premier destination in New England. The Ocean House is the Collection's crown jewel, boasting Forbes Five-Star status, featuring 49 guest rooms, 20 signature suites, and 13 private villa homes. Guests relish access to a 12,000-square-foot Ocean & Harvest Spa, versatile meeting spaces exceeding 10,000 square feet, and up to eight diverse dining venues during peak season. Weekapaug Inn offers a relaxed yet refined New England ambiance, highlighted by 29 guest rooms and 4 signature suites. Its culinary experiences emphasize seasonal and locally sourced ingredients, complemented by an array of bespoke resort activities and naturalist-led excursions. Founded in 1845, Watch Hill Inn marries historical elegance with contemporary amenities across 21 suite-style accommodations, granting guests full access to the Collection's dining, amenities, and curated experiences. The role of the Membership Manager is a vital position within the Catering and Events department, tasked with overseeing the comprehensive membership program across all properties in the Collection. This includes fostering membership growth, retention, and creating meaningful relationships with members to elevate their engagement and satisfaction. The Membership Manager plays a critical part in driving the success of membership initiatives by executing tailored strategies, managing memberships’ administration, and coordinating exclusive member events that enhance value and foster community. Beyond membership management, the incumbent supports the creation and execution of in-house events catering to members, ensuring smooth operation and outstanding guest experiences. The position requires flexibility, as the Collection operates 24/7 including holidays, with an emphasis on peak seasonal periods where extended shifts and travel may occasionally be necessary. Working closely with internal departments and external partners, the Membership Manager acts as a key liaison, embodying the company's dedication to excellence, integrity, and unparalleled service. This role demands a blend of operational savvy, customer-focused communication, event oversight, and strategic marketing to support and enrich the vibrant membership community at Ocean House Collection.

• College degree or equivalent experience
• 1-year of prior luxury hotel operations experience preferred
• Ability to manage multiple complex tasks and projects effectively under pressure while maintaining attention to detail, accuracy, and confidentiality
• Strong research, analytical, organizational, and problem-solving skills with sound judgment in tense situations
• Advanced verbal and written communication skills in English
• Knowledge of office management practices and recreation administration including program planning, leadership, risk management, budgeting, marketing, and public relations
• Ability to plan, promote, and evaluate innovative recreation services and events
• Demonstrated leadership and teamwork skills with the ability to establish and maintain strong relationships with staff, officials, committees, agencies, and individuals
• Commitment to upholding company standards, policies, and procedures