Airline(Full-time)-Syracuse,NY,USA at Frontier Airlines | Hiring

The hiring company is a leading airline that prioritizes exceptional passenger service and the smooth operation of airport processes. As an industry frontrunner, this airline is committed to providing a superior travel experience to its customers by employing dedicated and skilled professionals. With a focus on safety, reliability, and customer satisfaction, this company has established itself as a trusted name in air transportation, serving millions of passengers annually across various domestic and international destinations. It operates in a dynamic, fast-paced environment where teamwork and professionalism are crucial to maintaining the highest standards of service. The role of a Customer Service Agent is pivotal in shaping the first and last impressions of passengers during their airport journey. This position is responsible for assisting passengers through check-in and ticketing processes, escorting them to and from aircraft, and effectively addressing and resolving any complaints or issues that arise. The job demands excellent interpersonal skills and the ability to handle multiple tasks efficiently within strict time constraints to meet flight departure schedules. Agents must possess proficiency in utilizing computer systems specialized for airline operations to manage flight information, handle transactions, and document baggage and cargo activities. Moreover, the role requires physical stamina, as it involves standing for extended periods and occasionally lifting heavy baggage. Customer Service Agents represent the airline's commitment to quality and courtesy at every interaction. They must maintain a professional demeanor and a positive attitude, delivering exceptional customer assistance both in person and via telephone. The responsibility of managing jetway operations to assist aircraft arrival and departure, announcement of flight information, and escorting unaccompanied minors and passengers with disabilities highlights the multifaceted nature of this role. Candidates must adapt quickly to an environment where every minute counts, demonstrating strong communication skills and a friendly personality while upholding strict safety and operational standards. This full-time position offers an opportunity to become an integral part of a vibrant team that values dedication, reliability, and excellence in customer service.

• Must be at least 18 years of age
• Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
• Ability to read, speak, and understand the English language
• Ability to stand for long periods of time
• Must possess good communication skills and a friendly, outgoing personality in person and via telephone
• Possess entry-level computer skills
• Occasionally lift bags or items weighing between 50 and 70 pounds
• Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
• Must be able to work nights, weekends, and holidays