Airline Lounges General Manager-Skokie,IL-Skokie,IL,USA,IL | Hiring

Sodexo Live! is a renowned leader in the hospitality and service industry, specializing in creating exceptional experiences across live events, sports, and premium hospitality venues. Within its Airport Lounge Segment, Sodexo Live! is dedicated to delivering top-tier service and comfort for elite passengers in exclusive lounge settings. The company takes pride in its commitment to quality, client satisfaction, and innovative solutions that enhance the customer journey. We are currently seeking a skilled and dynamic General Manager for our esteemed client, the Polish Airlines Lounge, located at O'Hare International Airport in Chicago, IL. This premium lounge provides a dedicated space for elite passengers to relax, rejuvenate, and enjoy a curated selection of food and beverages. The lounge features a buffet and a full-service bar designed to meet the high expectations of discerning travelers. Sodexo Live! values leadership that elevates guest experience and maintains the highest standards of service, making this role both challenging and rewarding. The General Manager will take full responsibility for the daily operations of the Polish Airlines Lounge, overseeing a team that includes food and beverage operations managers, supervisors, bartenders, and custodial staff. This hands-on leadership role requires active involvement in daily service operations, ensuring the smooth and efficient running of the lounge. Candidates should possess strong food and beverage knowledge and experience, a keen eye for detail, and an unwavering commitment to service excellence. As the key leader, the General Manager will foster a team environment that encourages motivation, coaching, and development of frontline staff. In addition to managing staff and operations, the General Manager is responsible for financial oversight, including profit and loss management, inventory control, and cost management. This role demands a strong business acumen to meet and exceed company and client financial targets while maintaining the highest service standards. The successful candidate will work closely with Sodexo standards to ensure compliance with food safety, physical safety programs, and all regulatory requirements. Sodexo Live! offers a competitive compensation package determined by education level and relevant experience. We value fairness and equity, striving to reward the contributions and expertise brought by each candidate. Beyond salary, Sodexo provides a comprehensive benefits package designed to support the well-being and growth of our employees, including medical, dental, vision care, wellness programs, 401(k) plans with matching contributions, paid time off, company holidays, career growth opportunities, and tuition reimbursement. The ideal candidate will bring a history of strong leadership skills, capable of working collaboratively across various organizational levels. Experience in a union environment is preferred, as well as prior General Manager experience, ideally within elevated or fine dining concepts or premium service locations. Experience in premium suites, arenas services, cruise lines, or high volume catering is advantageous. Candidates must demonstrate professional communication skills, a passion for exceptional customer service, and the flexibility to take on additional responsibilities as needed. At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We prioritize improving the quality of life for those we serve, contributing positively to economic, social, and environmental aspects of the communities where we operate. Sodexo embraces diversity and inclusion as core values, fostering a respectful and equitable workplace where all employees can be themselves and thrive. We are committed to equal employment opportunity and support for all candidates throughout the application process.

• minimum education requirement - bachelor’s degree or equivalent experience
• minimum management experience - 5 years
• minimum functional experience - 5 years
• ability to manage multiple priorities
• experience in a union environment
• exhibit flexibility to take on additional responsibilities
• demonstrate working knowledge of automated food inventory, ordering, production and management systems
• experience in financials, preparation and oversight