Airline Job in Providence,RI,USA | Hiring

Destination Pet is a pioneering company transforming the pet care industry by emphasizing community, compassion, and innovation. Established in 2016, Destination Pet operates a network of pet wellness centers coast to coast, providing an array of services including day care, boarding, grooming, training, and veterinary care. Driven by a team that is passionately pet-obsessed, the company aims to elevate the lives of pets and the families that love them through reliable and high-quality services. Destination Pet's culture is built on a united team approach called "One Pack," which highlights collaboration, trust, and creative problem-solving as pillars of daily work life. This culture fosters an environment where employees support each other and strive to deliver five-star treatment not just to pets but also to their human companions. As a Customer Service Representative at Destination Pet’s Bow Chika Wow Town location, you will serve as a crucial liaison between pet families and the care team. This role is ideal for someone who thrives in a dynamic environment, balancing the responsibilities of concierge-like service with organized task management under occasional hectic conditions. Your friendly and professional demeanor will make every client feel like a VIP—very important pet-parent—and you will represent the warm, welcoming face of Destination Pet. This part-time position offers pay ranging from $16.50 to $18.00 per hour depending on experience, plus tips. Benefits include part-time health, mental health, and telehealth perks, reflecting the company's commitment to employee well-being. Reporting directly to the General Manager, you will be on your feet often, helping with tasks such as handling leashes, lifting up to 40 pounds, and maintaining a clean and inviting lobby space. Evening, weekend, and holiday availability is required because pets don't take days off. Your daily duties include warmly welcoming our clients and their pets, answering phone calls with a cheerful tone, guiding new customers through our services, verifying up-to-date pet vaccinations, and managing check-ins and check-outs. You will handle cash and card transactions, ensure smooth end-of-day cash drawer reconciliation, and tactfully respond to customer concerns, maintaining professionalism even when issues arise. Escorting pets safely and assisting fellow team members in a collaborative environment are also important aspects of the role. Successful candidates are those who are both people-people and pet-people, bringing strong communication skills across phone, in-person, and email interactions. Experience in customer service or retail is preferred, as is comfort with multi-line phone systems and computer software. You must remain composed under pressure and demonstrate problem-solving capabilities that keep operations running smoothly. A high school diploma or equivalent is required, with at least one year of prior customer service experience preferred. Destination Pet is an equal opportunity employer committed to diversity and inclusion. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability, or other protected characteristics. Reasonable accommodations are provided to applicants with disabilities upon request. Joining Destination Pet means becoming part of a workplace that celebrates diversity, encourages deep respect for every individual, and works toward a common goal of exceeding the expectations of pet families everywhere. If you love pets and people, and you want to be part of a fast-growing company that treats its team like family, Destination Pet offers a rewarding career with meaningful work. Bring your charm, patience, and passion to this role to help make pets feel at home and their owners feel at ease. This is more than a job—it’s a chance to be part of a meaningful movement in the pet care industry where you can truly make a difference every day.

• High school diploma or equivalent
• Minimum 1 year of customer service experience preferred
• Ability to lift 40 pounds
• Availability to work evenings, weekends, and holidays
• Comfortable standing, walking, and climbing stairs frequently
• Willingness to handle exposure to cleaning supplies, pet hair, and occasional pet-related accidents
• Ability to communicate effectively and professionally
• Basic computer and phone system proficiency