(ABE) Part-Time Cross-Utilized Agent - Quick Hire!

United Ground Express at Lehigh Valley International Airport in Allentown, Pennsylvania, is a dynamic aviation ground services provider dedicated to delivering exceptional support and customer service for a leading airline. As an integral part of the aviation industry, United Ground Express specializes in ground handling operations including check-in, baggage handling, aircraft servicing, and customer assistance to ensure a smooth airport experience for passengers and flight crews alike. The company prides itself on maintaining the highest standards in safety, efficiency, and customer satisfaction, partnering closely with airlines and regulatory bodies such as the Federal Aviation Administration (FAA). Recognized for fostering a supportive and inclusive work environment, United Ground Express offers competitive wages, excellent benefits, and numerous opportunities for career advancement within the aviation services field. The role of a Ground Service Agent at United Ground Express is central to the seamless operation of daily airport activities. This position involves greeting passengers and enhancing their travel experience through efficient check-in and ticketing services. Agents use specialized reservation and ticketing software to manage itineraries, issue boarding passes, and calculate necessary fees, ensuring accuracy and timeliness in passenger processing. The role requires readiness to handle flight interruptions with professionalism, resolving passenger concerns according to company policies. Additionally, agents may work in the Baggage Service Office, responsible for tracking and managing baggage while responding to passenger inquiries. Beyond passenger interaction, Ground Service Agents perform physical tasks including loading and unloading baggage and cargo, pushing and pulling equipment such as tugs and belt loaders, and securing the aircraft for subsequent flights. They must comply with FAA regulations and company policies, communicate effectively using radio equipment, and maintain composure when facing customer challenges. This physically demanding position requires the ability to stand, walk, lift up to 70 pounds consistently throughout a shift, and maneuver in various weather conditions, emphasizing the importance of fitness and endurance. United Ground Express seeks motivated individuals who are comfortable integrating technology into their daily tasks and who demonstrate strong interpersonal skills needed to interface with diverse passenger populations. This position offers employees competitive wages along with earned paid time off, discounted travel benefits for themselves and immediate family members, and career growth prospects within a reputable aviation company. Candidates must be authorized to work in the United States and possess a valid state driver's license to qualify for this critical, hands-on role in the airline ground services industry. Joining United Ground Express means contributing to a vital component of air travel and being part of a team committed to excellence and passenger satisfaction.

• Must be at least 18 years old
• Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
• Successful completion of pre-employment process which may include but not be limited to drug screen, hearing and vision check
• Available to work any shift
• day or night, weekends, and holidays
• mandatory overtime may be required based on operational need
• Comfortable working with computers, mobile devices, and new technologies
• Must be able to use radio electronic devices to communicate with co-workers or flight crew
• Must be able to read, write, fluently speak, and understand the English language
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
• Able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces
• Authorized to work in the United States without sponsorship
• Must possess and maintain a valid US state driver’s license. Suspended, expired, revoked, or denied licenses are not valid