$25-$26/hr Agent Global Customer Service IAH-$25 To $26.31 Per HOUR

Cargolux Airlines is a leading cargo airline headquartered in Luxembourg, renowned for providing reliable and innovative air freight solutions globally. The company operates a modern fleet and specializes in the transportation of diverse cargo, ensuring timely delivery and exceptional customer satisfaction. As a company committed to excellence and continuous improvement, Cargolux Airlines fosters a dynamic work environment that values diversity, inclusion, and professional growth. Recognizing the importance of technological advancement, the airline actively promotes digital sales channels to enhance the customer experience and streamline operations. With a strong focus on service quality and operational efficiency, Cargolux Airlines serves a broad customer base across international markets, contributing significantly to the global logistics network. The role available at Cargolux Airlines is for a Customer Service Representative based in Houston, Texas. This position plays a crucial part in maintaining consistent and high-quality customer service by addressing customer inquiries and issues effectively according to established guidelines and processes. The successful candidate will be responsible for delivering timely responses and follow-ups to customer requests, ensuring satisfaction and loyalty. Key responsibilities include overseeing flight offers and reservations, managing customer complaints, and collaborating internally with various departments such as Sales, Operations, and Compliance to resolve issues. This role also involves reporting challenges and improvement opportunities to enhance the overall customer experience. Additionally, the Customer Service Representative will promote the adoption of Cargolux's digital sales channels to increase efficiency and customer engagement. This position requires a proactive and friendly individual who can work both autonomously and as part of a team, demonstrating excellent communication skills and cultural sensitivity. The employment is full-time with an hourly wage ranging from $25.00 to $26.31, along with comprehensive benefits including medical, vision, and dental coverage, retirement plans with employer match, and paid time off. Flexibility in working hours and a consistent presence in the Houston office is essential to meet service needs and support operational demands effectively. Cargolux Airlines also emphasizes equal opportunity employment and provides reasonable accommodations for candidates with disabilities.

• Experience in customer service in a logistics setting
• Excellent verbal and written communication in English
• Customer orientation and ability to communicate with a wide range of customers
• Ability to prioritize tasks and find solutions
• Ability to work autonomously as well as in a team
• Friendly and positive attitude
• Respect for different backgrounds and cultures