Work in Washington,DC,USA:Director,Dining & Auxiliary

American University is a prestigious student-centered research institution located in Washington, DC. Known for its highly-ranked schools and colleges, American University boasts internationally renowned faculty dedicated to creating meaningful change not only in the local community but across the globe. The university fosters an inclusive and dynamic learning environment designed to empower students through rigorous academic programs, innovative research opportunities, and diverse extracurricular activities. American University prides itself on its commitment to equity, diversity, and inclusion, making it a progressive place to work and learn. The university is also recognized for its collaborative campus culture and strong community engagement, which enhances the educational experience for both students and staff. The position at hand is for the Director of Dining and Auxiliary Services, a full-time, regular exempt role within the Campus Auxiliaries and Airlie department. This hybrid position requires 3-4 days per week on campus in Washington, DC, with one day of remote work. Reporting directly to the Assistant Vice President for Business Services, the Director plays a critical role in providing day-to-day operational leadership for the university’s contracted dining and auxiliary services across all campuses. This is a senior leadership position responsible for the strategic development and implementation of operational plans that enhance the dining experience and manage auxiliary services including vending, mail services, one card programs, and licensing. This role demands a forward-thinking and customer-focused professional who can manage service delivery through vendors and oversee dining construction projects. The Director will measure and monitor key performance indicators related to food quality, customer satisfaction, and service reliability while ensuring alignment with university standards on sustainability, health, safety, and food preparation. The Director also serves as a liaison among vendors, university partners, and stakeholders to maintain operational excellence and to foster continuous improvement strategies. Key responsibilities include leading staff, including one direct report and several indirect reports, to achieve high performance and excellent customer service. The Director will regularly engage with dining locations and auxiliary service sites to evaluate service levels and customer feedback, actively addressing any issues and implementing improvements. They will develop innovative business plans aimed at driving revenue growth, enhance marketing and communications for dining auxiliary services, and champion technology integration to improve service delivery. This position requires a bachelor's degree and 8-10 years of relevant experience, with an annual salary range of $125,000 to $140,000. Occasional travel may be required for this role. American University offers a competitive benefits package that includes a 200 percent matching retirement plan, tuition benefits for staff and their families, and leadership development certificates. The university is a recognized fit-friendly worksite by the American Heart Association and is committed to equal opportunity employment. All hires are subject to successful background checks, and staff members are expected to work from the District of Columbia, Maryland, Virginia, or on-site at the university. This role is ideal for a dynamic leader who is passionate about enhancing campus life through superior dining and auxiliary service management while contributing to the university’s mission of creating positive change.

• Bachelor's degree
• 8-10 years of relevant experience
• Proven leadership abilities
• Experience managing contracts and vendor relationships
• Strong customer service skills
• Effective communication and interpersonal skills
• Ability to work on campus 3-4 days per week
• Occasional travel may be required