Work in Cleveland,OH,USA:Dispatcher-Life Flight Ground

MetroHealth Medical Center is a comprehensive healthcare system committed to redefining health care by addressing the broader determinants of community health and well-being. Established in 1837, MetroHealth serves as Cuyahoga County's safety-net health system, offering extensive healthcare services through four hospitals, four emergency departments, and over 20 health centers. The system emphasizes not only treating illness but also preventing disease by improving access to affordable housing, a cleaner environment, economic opportunities, fresh food, convenient transportation, legal assistance, and other community services. This holistic approach positions MetroHealth as a leader in integrated healthcare, combining medical treatment with social support for improved patient outcomes and community wellness. The role being offered is a key position within MetroHealth's premier Metro Life Flight (MLF) program and emergency care team. This position involves managing logistics and facilitating routine, non-emergent ground ambulance transportation calls for MetroHealth and its partner organizations. The role requires overseeing the safe and timely transfer of patients between hospitals and medical facilities, ensuring smooth coordination across multiple stakeholders. This individual will act as an ambassador for the MetroHealth System and its partners, representing their values and providing exceptional customer service. As the primary contact for both internal and external customers, this position entails comprehensive concierge and call management responsibilities. The person in this role will be the sole point of contact through all stages of call processing and completion, guaranteeing seamless communication and problem resolution. Critical thinking is essential, as the position demands assessing transportation needs swiftly and effectively, finding optimal solutions for patients in a high-stress environment. Coordination with a diverse range of multidisciplinary teams is integral in providing timely and professional services. This role operates on a rotating night shift from 7:00 PM to 7:00 AM, totaling 72 hours biweekly, making it suitable for candidates who thrive in dynamic and challenging work settings. The candidate should be capable of maintaining composure, multitasking, and managing time efficiently under pressure. Strong computer skills, knowledge of medical terminology, and proficiency with specialized dispatch and mapping software are crucial for success. Furthermore, excellent communication skills are necessary for interacting with a variety of stakeholders, including patients, healthcare professionals, and community partners. The position calls for an individual who is detail-oriented and highly organized, capable of handling the logistical complexities of patient transportation services. Familiarity with Ohio geography and business locations is advantageous, as is the ability to rapidly interpret maps and convey directions accurately. The role supports MetroHealth's mission and vision by maintaining high standards of customer service, upholding brand reputation, and facilitating access to crucial healthcare transportation resources. Candidates with experience in emergency medical services, 911 dispatch, or patient transportation will find this role aligns well with their skills and career goals. The position offers an opportunity to contribute meaningfully to community health by ensuring patients receive safe and timely transportation to medical services. By joining MetroHealth, employees become part of a forward-thinking healthcare system dedicated to enhancing health equity and community well-being through innovative and compassionate care.

• High school diploma or passage of a high school equivalency exam
• Current certification as Ohio Emergency Medical Technician or obtain within 18 months of hire
• Current and valid Ohio Driver's License and maintain eligibility for insurance carrier requirements
• Basic Life Support certification from the American Heart Association or obtain within 90 days of hire
• 1 year of experience in customer service
• Ability to read maps quickly and convey directions
• Knowledge of Ohio geography or obtain within 6 months
• Proficient in flight computer-aided dispatch and mapping software or obtain within 6 months
• Strong computer skills including MS Office and data entry
• Knowledge of medical terminology
• Strong organizational, time management, and multitasking skills
• Ability to remain calm under stress
• Excellent verbal and written communication
• Ability to interact with diverse backgrounds
• Physical ability to sit, stand, stoop, bend, ambulate intermittently
• Ability to lift and push/pull weights as specified
• Ability to wear telephone headset for extended periods