Wheelchair Agent (Part-Time) - Quick Hire!

The hiring company is a leading provider of passenger services within the airport industry, specializing in assisting travelers who require special attention, including those with mobility challenges. As a company committed to ensuring a safe, efficient, and positive airport experience for all passengers, it plays an essential role in facilitating smooth and accessible transit through airport terminals. The organization operates in a dynamic, fast-paced environment where customer service excellence and adherence to safety standards are paramount. It offers employment opportunities that involve interaction with diverse people and the chance to contribute to an inclusive travel experience. The position is typically full-time with shifts spread throughout the day, including early mornings, afternoons, evenings, and weekends, accommodating a wide range of scheduling needs. The role of the Wheelchair Agent, also known as the Passenger Service Agent, is integral to the company's operations by directly assisting passengers requiring special accommodations. This role combines exceptional customer service skills with a strong focus on safety and operational efficiency. The Wheelchair Agent is responsible for providing wheelchair and aisle chair assistance to passengers arriving or departing from the airport. This includes safely operating mobility assistance equipment, helping passengers navigate the terminal, and ensuring their comfort and security throughout their travel experience. Agents must be proactive and responsive, ready to meet the needs of diverse travelers, including those with disabilities, elderly passengers, and others needing special help. Agents work closely with airline staff, airport personnel, and passengers to ensure service is seamless and meets all required regulations and standards. This role demands a high level of attention to detail, including thorough equipment checks and strict adherence to safety procedures such as locking wheelchair wheels and never transporting passengers on stairways or escalators. The Wheelchair Agent also handles documentation and communicates effectively with supervisors and team members to address any issues promptly. Given the nature of the position, agents must be physically capable of lifting, pushing, and assisting passengers and equipment and must maintain a professional appearance at all times. This employment opportunity is well-suited for individuals who are empathetic, physically fit, and eager to contribute to enhancing the travel experience for passengers needing special assistance. The work schedule is flexible but requires availability five days per week, possibly including weekends and holidays, across various shifts starting as early as 4:00 AM and ending as late as 1:00 AM. Employees are expected to project a positive image, follow company policies, participate in safety and training programs, and uphold the highest standards of confidentiality and professionalism. Hiring for this role promises a chance to join a team that values safety, teamwork, customer satisfaction, and operational excellence. The company supports its workforce by providing a structured work environment with clear responsibilities and opportunities for professional growth within the airport service sector. Overall, the Wheelchair Agent position is a rewarding career for those dedicated to making travel accessible and pleasant for all passengers, particularly those facing mobility challenges or needing specialized support.

• High school diploma or equivalent
• Previous airport and/or customer service experience preferred
• Must be 18 years of age or older
• Must have a reliable telephone and transportation
• Treat all information as confidential
• Possess tact to deal with all levels of situations, client representatives, employees and the public
• Must be able to read, understand and carry out instructions in English
• Ability to work from verbal and written instructions
• Ability to communicate in English clearly and concisely verbally and in written form
• Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift
• Must be able to lift, carry and/or hold up to 75 lbs
• Must pass pre-employment and random drug test
• Must complete a criminal background check
• Must meet necessary requirements to obtain a security sensitive identification badge
• Must be a citizen of the US or possess necessary authorization from the immigration and naturalization service (INS)