Waterbury,CT,USA Aviation Opening | Hiring

Urban Air Adventure Parks is a leading company in the location-based entertainment industry, specializing in indoor adventure parks. Founded and headquartered in Dallas, Texas, Urban Air pioneered the indoor adventure park concept and has grown to become the largest operator of such parks worldwide. The company’s mission is centered on inspiring kids and families to have fun, challenge themselves, and accomplish more than they ever thought possible. Known for its commitment to safety, exceptional customer service, and innovative attractions, Urban Air continues to set the standard for family entertainment centers with a focus on activating awesome experiences for guests of all ages. Urban Air Waterbury, one of the company’s premier locations, embodies this spirit with a wide range of exciting attractions including trampolines, climbing walls, obstacle courses, and arcade games, all designed to provide a safe and vibrant environment for families and groups. The park is dedicated to fostering an atmosphere that is both fun and safe, ensuring every visitor enjoys a memorable experience. As an equal opportunity employer, Urban Air Waterbury values diversity and inclusion among its team members, aligning with the company’s emphasis on community and positive workplace culture. The Assistant General Manager position at Urban Air Waterbury plays a critical leadership role in maintaining and advancing these company goals. This full-time position focuses on motivating the team, instilling accountability, and driving business success by overseeing the day-to-day operations and strategic initiatives. The Assistant General Manager ensures staff performance aligns with Urban Air’s high standards, providing exceptional customer service while creating a positive and productive work environment. This role requires dynamic leadership to cultivate team spirit, develop staff members, and uphold operational excellence. Responsibilities include hiring and retaining staff, coaching, developing training programs, scheduling, managing budgets, and ensuring compliance with safety and cleanliness standards across all aspects of the park’s operations. The position demands adaptability, strong communication skills, and a proactive approach to problem-solving, as well as a passion for motivating others and maintaining the company culture known as Activating Awesome. The Assistant General Manager is also entrusted with enforcing employee recognition programs to boost morale and productivity. Moreover, the role demands hands-on management skills to oversee all operational components including entertainment, food and beverage services, attractions maintenance, and property inspections. The Assistant General Manager must work closely with team members at all levels, vendors, and other stakeholders to ensure Urban Air Waterbury remains a top destination for family entertainment. This position is ideal for someone with a background in hospitality or entertainment management, who thrives in a fast-paced, energetic environment and is committed to continuous improvement and operational excellence.

• Minimum high school diploma or equivalent
• 3+ years of supervisory or management experience in hospitality or related industry
• Ability to pass a thorough background check
• Ability to work days, nights, weekends and holidays as required
• Must be able to stand for long periods and move about the facility
• Ability to lift and carry up to 30 pounds
• Must have regular and predictable attendance
• Strong communication skills
• Ability to write and read handwritten notes
• Adaptability and flexibility to work in a noisy and fast-paced environment
• Proficient computer skills including Microsoft Office