Valet Attendant - American Hotel Atlanta

Towne Park is a prominent hospitality services company dedicated to delivering exceptional guest experiences through compassionate and efficient service. Renowned for its commitment to creating smiles, Towne Park impacts millions of patients, visitors, and guests by fostering an environment that emphasizes kindness, attentiveness, and professionalism. With a focus on hospitality, they serve various locations including hospitals, hotels, and events, ensuring every individual who interacts with the brand enjoys a memorable experience. The company strongly values its employees and encourages a workplace culture where each team member can make a significant difference every day. Towne Park not only offers employment opportunities but also a rewarding career path where contributions directly affect the comfort and satisfaction of patrons and colleagues alike. Employees are offered competitive and fair compensation packages, with actual salaries reflecting their skills, experience, education, and work location. Work schedules vary depending on location and role, allowing flexibility to meet both the needs of the business and individuals. Towne Park provides various benefits, including accident insurance, critical illness coverage, hospital indemnity, telemedicine benefits, and access to a 401k retirement savings plan. These benefits depend on job classification, length of employment, and hours worked, with seasonal and temporary roles excluded from benefit eligibility. Comprehensive training and support ensure that employees can perform their duties safely and effectively while accommodating individuals with disabilities as needed. The role of Guest Service Associate at Towne Park is pivotal in maintaining the high standards of hospitality the company is known for. This position involves providing attentive, friendly, and efficient service to guests, creating a welcoming atmosphere from the moment guests arrive until their departure. The Guest Service Associate is primarily responsible for parking and retrieving guest vehicles safely and promptly. Additionally, the role includes assisting guests with their luggage, including its delivery and pick-up when applicable. The associate is expected to maintain a professional demeanor at all times, greet guests warmly using their last names, and provide helpful information about parking rates, local amenities, and directions. Bell services, luggage storage, and shuttle transportation to approved locations may also be part of the associate's duties. The role requires excellent customer service skills, the ability to communicate effectively, and a strong knowledge of the principles and processes related to guest services. Accuracy in issuing and processing claim checks, conducting damage surveys, and handling revenue collection is essential. Physical demands include regular standing, walking, reaching, gripping, and the ability to occasionally lift up to 100 pounds. Given the outdoor nature of the job, employees should be prepared to work in varying weather conditions ranging from extreme heat to cold. The position also offers a dynamic work environment where no two days are the same, fostering growth and daily opportunities to make a positive impact on guests and fellow team members.

• high school diploma or equivalent
• valid driver’s license
• one month related experience or training
• ability to read and write English
• ability to perform basic math operations
• physical ability to lift up to 100 pounds occasionally
• willingness to work outdoors in varying weather conditions
• ability to follow specific operational instructions and departmental guidelines