Trainer - Springfield, MA

Our company specializes in providing exceptional airport services, ensuring smooth and efficient operations for airlines and passengers alike. Located at Schoephester Road, Terminal A, Windsor Locks, Connecticut, we are dedicated to maintaining high standards of safety, quality, and customer satisfaction in the fast-paced aviation environment. With a focus on operational excellence and employee development, we strive to foster a positive workplace culture supported by well-defined procedures and continuous training programs. Operating in a dynamic and evolving sector, we are committed to adhering to regulatory requirements and industry best practices to deliver superior service. We are currently seeking a highly motivated and experienced Operations Supervisor to join our dedicated team. This full-time position offers a competitive hourly wage ranging from $23.00 to $26.00, reflecting the importance of the role within our company. The Operations Supervisor will be responsible for managing day-to-day operations within their primary area of responsibility, including scheduling and staffing, budget management, and ensuring minimal overtime. The role demands a proactive leader who can effectively implement and oversee the Safety Management System (SMS) and maintain quality assurance related to operational performance and safety. The successful candidate will provide training and retraining for personnel on airline and safety procedures as well as company policies, ensuring compliance and operational efficiency. This leadership position requires excellent communication skills to maintain strong relationships with employees, senior airline management, and clients, projecting a positive company image. The Operations Supervisor will also handle employee issues, manage off-schedule operations during manager absences, and actively participate in ongoing safety programs to uphold the highest standards. In this role, adaptability and multitasking are essential, with responsibilities extending to monitoring employee activities, making necessary adjustments, and stepping in to perform subordinate tasks when required. A commitment to teamwork and a hands-on leadership style are crucial for success, as is the ability to thrive in a changeable environment typical of airport operations. This is an exciting opportunity for individuals with supervisory experience and a background in airline or operational settings who are passionate about safety, quality, and excellent customer service, ready to contribute to a respected company that values its staff and stakeholders.

• High school diploma or equivalent
• Previous airport and/or customer service experience preferred
• Must be 18 years of age or older
• Must have a reliable telephone and transportation
• Motivated leaders willing to work alongside employees
• 1 year or more of supervisory experience preferred
• Operations or airline experience preferred
• Excellent communication skills
• Strong computer skills including Word, Excel, and data entry
• Flexibility and multitasking abilities
• Experience working in a changing environment