the D - Concierge - Agent - Apply Now!

the D Hotel & Casino is a renowned hospitality establishment known for providing exceptional lodging, dining, gaming, and entertainment experiences to guests. Located in an exciting, vibrant area, the hotel and casino combine luxury accommodations with the thrill of gaming and a variety of onsite amenities, including restaurants, bars, and performance venues. The property attracts a diverse clientele ranging from business travelers and tourists to locals seeking entertainment and relaxation. Guests enjoy a welcoming atmosphere enhanced by attentive customer service, modern facilities, and a commitment to creating memorable experiences. As a leading hotel and casino, the D Hotel & Casino maintains high service standards and continuously seeks skilled professionals to uphold and elevate the guest experience. The Concierge role at the D Hotel & Casino is a pivotal position serving as the primary point of contact between guests and the organization. This position demands professionalism, excellent communication skills, and extensive knowledge of local attractions, businesses, entertainment, and travel options. The Concierge ensures guests receive prompt, courteous assistance and recommendations that enhance their stay. Responsibilities include managing inquiries, directing calls, coordinating travel plans, and providing tailored suggestions for dining and entertainment. The Concierge also plays a key role in promoting the company’s service standards by creating positive first and lasting impressions that contribute to overall guest satisfaction. This role is essential in maintaining seamless communication between guests and other hotel departments, ensuring a smooth and enjoyable experience throughout their visit. Candidates for this role should be detail-oriented, proficient in computer applications, and capable of multitasking in a dynamic, sometimes noisy environment. The position requires physical stamina, good manual dexterity, and the ability to work comfortably in conditions that may include exposure to secondhand smoke. The D Hotel & Casino offers a supportive work environment where employees can develop customer service skills and gain valuable experience in the hospitality industry. This role provides a unique opportunity to engage with a diverse range of guests and contribute meaningfully to high-quality service delivery at a respected hotel and casino.

• Ged or equivalent
• At least 1 year experience in a concierge, sales or similar position