Supervisor Station Operations - $70400 to $105600 per YEAR

Alaska Airlines is a major American airline renowned for its commitment to exceptional customer service, operational excellence, and employee satisfaction. With a rich history of serving communities along the West Coast and beyond, Alaska Airlines has built a reputation as a leader in the aviation industry. The airline operates a large network of flights through its hubs and regional partners, providing passengers with safe, reliable, and comfortable travel experiences. Known for its welcoming culture and innovative approach, Alaska Airlines offers employees opportunities for growth, development, and competitive compensation. The role of Supervisor Station Operations is a pivotal leadership position within Alaska Airlines' airport team. This full-time role involves overseeing the smooth execution of station operations at departure gates, specifically for Alaska Airlines and Hawaiian Airlines. The Supervisor ensures adherence to timelines and regulatory compliance, which is vital to maintaining operational efficiency and customer satisfaction. As a people leader, the Supervisor Station Operations manages Customer Service Agents (CSAs), Ramp Service Agents (RSAs), and potentially vendor personnel, guiding them through scheduling, training, attendance management, and performance evaluation. In this capacity, the Supervisor acts as a frontline champion of passenger service standards, addressing customer relations matters such as complaints, lost and found issues, and special passenger arrangements. The role requires a keen eye for monitoring compliance with Federal Aviation Administration (FAA) rules and company regulations, alongside ensuring that all tools, equipment, and operational resources are available and functional. The Supervisor Station Operations is also responsible for investigating and reporting delays or irregular flight activities and proposing preventive solutions to avoid future disruptions. This leadership position demands someone capable of influencing station culture through presence and reinforcement of organizational values. Coaching and development play a significant role, with the Supervisor expected to delegate tasks effectively, grow team capacity, and manage performance with ongoing feedback. The role offers a competitive salary range between $70,400 and $105,600 per year, with pay based on factors including location, experience, and skill set. Alaska Airlines also prioritizes equity and fairness in compensation. Beyond salary, employees benefit from a comprehensive total rewards package including medical, dental, and vision coverage, a generous 401k match plan, quarterly and annual bonuses, holiday and paid time off, and free stand-by travel privileges across its network. Alaska Airlines is an equal opportunity employer and emphasizes nondiscrimination in all employment practices. It also requires employees working in airport or maintenance areas to maintain proper security clearance such as a SIDA badge, with strict adherence to all Department of Transportation regulations and company policies related to safety and operational integrity. This role is ideal for individuals with strong leadership skills, airline or operations experience, and a passion for creating exceptional passenger experiences in a dynamic, fast-paced environment. If you are motivated by teamwork, regulatory compliance, and operational excellence, the Supervisor Station Operations position at Alaska Airlines offers a rewarding career path with significant opportunities for personal and professional growth.

• 3 years of experience in operations, customer service, or related area
• Bachelor's degree or additional 2 years of relevant training/experience in lieu of degree
• Ability to lead, motivate, and successfully communicate with a diverse workgroup and internal teams
• Proven ability to effectively and tactfully communicate
• Ability and willingness to work a flexible schedule including weekends, holidays, and non-standard shifts
• Depending on work location, may require USPS Mail Handling Certification
• High school diploma or equivalent
• Minimum age of 18
• Must be authorized to work in the U.S.