Supervisor Food Service - Syracuse, NY

Syracuse University is a prestigious private international research university located in Syracuse, New York. Established in 1870, the university boasts a rich history and a vibrant academic community that encompasses over 200 majors, 100 minors, and 200 advanced degree programs across 13 schools and colleges. With a diverse student body of more than 15,000 undergraduates and 6,000 graduate students from all 50 U.S. states and 123 countries, Syracuse University offers a dynamic and engaging campus life. Known for its commitment to excellence in education, research, and community engagement, the university fosters a collaborative and inclusive environment that supports the development and success of its students, faculty, and staff. The Syracuse area also presents an appealing quality of life with a moderate cost of living, a lively cultural scene, and abundant recreational activities ranging from hiking and skiing to visiting local wineries and historic sites. The Supervisor Food Service role at Syracuse University is a full-time, exempt position located on the Syracuse campus within the Office of Chief Operations Officer. Paying approximately $69,000 annually, this position is pivotal in managing the day-to-day operations of one of the university's more than 30 diverse on-campus dining locations. These include "All You Care to Eat" dining rooms, cafés, coffee houses, brand franchises, and retail convenience stores. The Supervisor will provide direct supervision to union employees, student workers, and part-time staff, ensuring compliance with safety protocols, brand standards, and exemplary customer service. This leadership position demands a hands-on approach to managing staff by hiring, scheduling, training, and coordinating payroll while addressing labor concerns in collaboration with campus partners. Additionally, the Supervisor will maintain product inventory, conduct forecasting, and monitor key performance metrics such as patron usage, labor costs, and food expenditures to drive operational efficiency. This role requires excellent leadership, communication, and analytical skills to make autonomous, data-driven decisions aligned with departmental strategies. Flexibility in working hours and the ability to rotate shifts across various campus dining areas will be necessary. Physical demands include prolonged standing and walking, moderate lifting, and manual tasks consistent with food service operations. Benefits of working with Syracuse University include a supportive work culture embedded in a world-class educational institution, opportunities for professional development, and a competitive benefits package. Syracuse University is an equal-opportunity employer committed to creating a respectful and inclusive community that values diversity and fosters comprehensive support for veterans and all members of its team.

• Associate degree in hospitality, restaurant or business management or related field
• Five or more years of combined supervisory and food service experience
• Excellent leadership and communication skills
• Strong analytical and computer skills
• Ability to make independent decisions based on data
• Willingness to work flexible and rotating shifts
• Ability to lift and carry up to 50 pounds
• Capacity to stand and walk for prolonged periods
• Experience working with unionized staff preferred