Supervisor - Airport Operations - Quick Hire!

United Airlines is a globally recognized airline company known for its extensive route network connecting airports around the entire world. As one of the leading airlines, United Airlines is committed to providing exceptional customer service, operational excellence, and innovative travel experiences. The company values career growth, health and wellness, and building meaningful connections with both employees and customers. It is dedicated to fostering an inclusive and diverse workforce, offering competitive compensation, and a range of benefits designed to support its team members' personal and professional goals. The United Airlines Airport Operations Supervisor is a key leadership role focused on ensuring the smooth and efficient running of airport operations. This position involves overseeing daily activities across various airport service points, from the check-in counters to departure gates, and managing behind-the-scenes operations such as baggage handling. The supervisor leads and develops front-line co-workers, ensuring consistent delivery of high-quality customer service and operational standards that align with the company’s guidelines. This role requires strong leadership capabilities to engage and motivate the team, monitor performance metrics, and facilitate continuous improvement. As an Airport Operations Supervisor at United Airlines, you will be instrumental in shaping the customer experience, ensuring the on-time delivery of services, and maintaining safety and compliance standards. Your responsibilities will include leading performance dialogues, coaching team members, and managing performance issues with a focus on behavior change. You will serve as a subject matter expert on safety procedures and customer service, supporting your team to meet established goals and enhance operational efficiency. The role also encompasses administrative duties such as documentation, attending meetings, and participation in safety and accident review boards. This position offers a base salary range of $75,970.80 to $92,853.20, depending on experience, education, and skills. Additionally, the role is eligible for bonus and long-term incentive compensation awards. United Airlines provides a comprehensive benefits package, including medical, dental, vision, life, accident and disability coverage, parental leave, paid holidays, paid time off, 401(k) retirement plans, commuter benefits, employee assistance programs, and flight privileges. Joining United Airlines means becoming part of a team that is dedicated to defining the future of air travel together. The company emphasizes equal opportunity employment, striving to create an inclusive environment where diversity is celebrated, and accommodations are provided for individuals with disabilities. This is an excellent opportunity for motivated individuals with leadership experience and a passion for customer service to grow their careers and contribute to the success of a major global airline.

• High school diploma or equivalent
• experience leading and influencing a team
• customer service experience
• strong written and oral communication skills
• conflict resolution skills
• decision making abilities
• ability to lead
• experience supervising union personnel is a plus
• proficiency in IT systems and common software
• knowledge of business acumen and continuous improvement
• customer focus
• accountability
• teamwork
• engagement and motivation capabilities
• safety orientation
• planning and multi-tasking skills
• ensure front-line co-workers deliver on service, performance and safety objectives
• knowledge of operational performance metrics
• controllable expense management
• revenue generation awareness
• front-line performance monitoring
• safety performance understanding
• ability to serve as first responder for co-worker and customer issues
• ability to improve union relations within contractual language