Suburban Extended Stay Wilmington - Front Desk Agent

Suburban Extended Stay of Wilmington is a welcoming and affordable extended stay hotel located near the University of North Carolina at Wilmington. This hotel caters to guests seeking longer-term accommodations with the convenience of a safe, clean environment and hassle-free registration. Situated in a prime location off Eastwood Road, it provides easy access to local attractions and activities, including Wilmington International Airport, Wrightsville Beach Museum of History, Cape Fear Museum of History and Science, Fort Fisher State Historic Site, North Carolina Aquarium, Poplar Grove Plantation, and the World War II Battleship USS North Carolina. The hotel offers a range of amenities to ensure a comfortable stay, including Free WiFi, a seasonal outdoor pool, guest laundry facilities, a picnic area with BBQ grills and tables, and pet-friendly guest rooms equipped with kitchenettes complete with microwaves, refrigerators, coffee makers, two-burner cooktops, cooking utensils, cookware, and dishes. The Front Desk Agent plays a vital role in creating an exceptional guest experience at Suburban Extended Stay Wilmington. The agent serves as the frontline ambassador of customer service, responsible for managing guest interactions and ensuring the smooth operation of the front desk. This role requires mastery in communication, customer service excellence, and multitasking to provide guests with a seamless and inviting experience from check-in to check-out. Front Desk Agents are expected to handle reservations, address guest inquiries and concerns promptly, and maintain a professional and friendly demeanor throughout their shifts. This position offers the opportunity to work in a dynamic hospitality environment where attention to detail and a commitment to guest satisfaction are paramount. The successful candidate will demonstrate strong problem-solving skills, financial acuity for basic arithmetic tasks related to guest billing, and the ability to multitask efficiently under pressure. Experience with hotel management software and proficiency with Microsoft Office are preferred qualifications. Employment at Suburban Extended Stay Wilmington includes a competitive benefits package following an initial waiting period for full-time employees. Benefits include medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, an employee assistance program, and a 401k retirement plan. Additionally, the hotel now offers daily pay options to accommodate employees' financial needs. This position is ideal for individuals passionate about hospitality who thrive in fast-paced environments and value providing top-tier service. Anyone interested in joining a team dedicated to making every guest stay enjoyable and comfortable is encouraged to apply. The Suburban Extended Stay Wilmington hotel combines a supportive work culture with competitive benefits and the chance to be part of a well-respected extended stay brand serving the Wilmington community.

• High school diploma or equivalent
• Experience in a hotel or related field preferred
• Familiarity with hotel management software and Microsoft Office suite