Sterling Heights-based Lounge Concierge Opening | Hiring

Opportunity in Sterling Heights

Flexible Role in Sterling Heights: Lounge Concierge Employer: Alaska Airlines (Hiring in Sterling Heights) Location: Sterling Heights, MI

Compensation: $23-$31/Hour (approx. $56.8k/Year) Benefits: A competitive compensation package is offered. Flexible contract/gig opportunity in Sterling Heights.

Day-to-Day

This role centers on Premium Customer Service within the Airlines, Aviation, Customer Service, Hospitality, Premium Service, Concierge space in Sterling Heights.

• This Sterling Heights-based role is an excellent opportunity for professionals skilled in Premium Customer Service.
• Our Alaska Airlines team in Sterling Heights, MI is growing.
• Benefit from working in Sterling Heights, a key hub for the Airlines, Aviation, Customer Service, Hospitality, Premium Service, Concierge industry.

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Join the Alaska Airlines team at our premium Alaska Lounge in San Francisco International Airport (SFO). We are seeking a highly professional and hospitable Lounge Concierge to provide exceptional service to our First Class guests, oneworld elite members, and Lounge members. Core Responsibilities: This is a premium, guest-facing role. You will be responsible for warmly greeting guests, verifying lounge access, assisting with travel-related inquiries (re-bookings, seat changes), and maintaining the lounge's impeccable presentation. You will be an expert on our premium products and a solution-oriented problem solver. Qualifications & Requirements: 2+ years in a premium customer service role (e.g., 4/5-star hotel concierge, premium airline lounge, fine dining) is required. Must be at least 18 and legally authorized to work in the US. Must be able to stand for long periods and have exceptional communication skills. Must pass all airport and TSA background checks. Work Schedule: This position requires full flexibility for a shift-based schedule. You must be available to work early 'day time' shifts for morning departures, late 'night shift' shifts for evening arrivals, and be available for 'weekend shift' and holiday assignments as the lounge is open 7 days a week. Compensation & Benefits: This role offers a competitive hourly wage, estimated between $22.00 - $30.00 per hour. Benefits include medical/dental/vision insurance, 401(k), paid training, profit sharing, and travel privileges on Alaska Airlines and oneworld partners.