St. George,UT,USA Airport($20-$20/hr) | Hiring

Accommodations Plus International (API) is a global leader in providing crew accommodation solutions for the airline industry. Known for revolutionizing the way businesses manage travel, API offers a state-of-the-art technology platform designed to streamline the entire crew planning process. This makes everyday operations more efficient while enhancing the crew layover experience through seamless integration of proprietary technology, mobile solutions, and an experienced team dedicated to delivering end-to-end service excellence. The company prides itself on fostering a dynamic, creative, and tech-savvy working environment, inviting professionals passionate about technology innovation, impeccable customer service, and bespoke travel solutions to join their workforce. API operates with a strong commitment to equal employment opportunities and diversity, ensuring a respectful and inclusive workplace for all employees. The Customer Support Specialist position is a full-time role that supports API's airline partners onsite at their office location. This role is pivotal in managing hotel and ground transportation reservations, providing consultative support, and cultivating strong relationships with airline stakeholders. With an emphasis on delivering professional, courteous, and friendly customer service, the Specialist acts as the primary liaison between API and the airline, ensuring that client needs are assessed and addressed with accuracy and promptness. This position covers overnight shifts typically from 10:00pm to 8:00am or 8:00pm to 6:00am, with a flexible schedule that requires availability for weekends and holidays. The Specialist is equipped to handle irregular operations and dynamic scheduling demands, which is vital in adapting to the fluid nature of airline crew travel schedules. In this capacity, the Specialist is responsible for processing client requests through API’s operational systems, negotiating with vendors such as hotels and ground transportation providers to optimize outcomes for clients, and resolving client issues with a calm and professional demeanor. The role requires proficiency in various reservation systems including ACES, Hotel Express, and IHRS, along with communications via phone, email, and fax. The Specialist also participates in ongoing training to maintain certification and stays updated on API’s call center methodologies. Critical to success is the ability to manage multiple tasks, prioritize effectively, and uphold exceptional interpersonal and organizational skills. A second language is advantageous but not mandatory. Compensation for this role is an hourly rate of $20, reflecting its non-exempt status. Candidates with customer service experience, particularly in airline, hotel, or travel sectors, are preferred. API offers a supportive professional office environment with access to standard office equipment required to perform the job effectively. The company acknowledges the importance of accommodating individuals with disabilities to enable full participation in essential functions. Overall, this opportunity is ideal for individuals seeking a challenging and rewarding role within the airline accommodation and travel support industry, allowing for professional growth while contributing to a leader in crew accommodation technology and services.

• High school diploma or equivalent
• Ability to work overnight shifts including weekends and holidays
• Customer service background preferred
• Ability to handle multiple priorities in a fast paced environment
• Excellent telephone and written communication skills
• Computer proficiency
• Flexibility and willingness to work overtime
• Ability to maintain professionalism and resolve conflicts calmly