Sr Logistics Concierge (Manheim) - Apply Now!

Cox Communications is a leading American provider of digital cable television, telecommunications, and Home Automation services. With a commitment to delivering top-tier customer service and innovative solutions, Cox Communications serves millions of customers across the United States. As a well-established company in the telecommunications industry, Cox has continually advanced in technology and customer care, contributing to a superior consumer experience through its diverse offerings. The Senior Logistics Concierge role at Cox Communications is an indispensable position dedicated to client satisfaction within a dynamic call center environment. The role emphasizes task ownership, precise issue resolution, and advocacy for clients, ensuring a high degree of service excellence. This hybrid position requires the candidate to reside within 50 miles of the Phoenix, Arizona office, allowing for an effective balance of remote and on-site work. Candidates will be actively involved in handling a significant volume of tasks, managing client records accurately, and leveraging internal resources and systems to meet and exceed client expectations. In this role, the Senior Logistics Concierge serves as the primary point of contact for resolving customer concerns by proficiently navigating multiple platforms, maintaining detailed documentation of client interactions, and collaborating across departments to provide comprehensive solutions. With a compensation range of $21.49 to $32.26 per hour, this opportunity offers competitive hourly pay potentially supplemented by commission and/or incentive programs. The position is designed for professionals with strong client advocacy skills and a passion for maintaining outstanding service standards. As the Senior Logistics Concierge, you will contribute considerably to the company’s reputation for reliable, client-centric service by ensuring that all client needs are met promptly and thoroughly. The role also requires effective communication skills, both with clients and internal teams, to guide clients in using the company’s tools and services and to provide clarity on resolutions. Candidates can expect to engage with clients regularly, building sustainable relationships that foster loyalty and satisfaction. The successful individual will be adept at multitasking, managing high volumes of inquiries, and maintaining composure and professionalism under pressure. This is an excellent opportunity for individuals seeking to advance their careers in logistics, client services, and customer advocacy within a reputable and forward-looking telecommunications company.

• High school diploma/GED and 5 years' experience in a related field
• Experience with managing customer/client escalations in a customer service environment
• Working knowledge and proficiency with Microsoft Office applications