Spirit Airlines Aviation Jobs in Midland,TX,USA | Hiring

The Odessa Marriott Hotel & Conference Center is a distinguished hospitality establishment renowned for its exemplary service and commitment to guest satisfaction. Situated in a vibrant location, this upscale hotel not only offers exceptional accommodations but also serves as an ideal venue for conferences, meetings, and social events. With a reputation for excellence, the hotel prides itself on maintaining high standards in customer service, operational efficiency, and staff professionalism, ensuring that every guest experience is memorable and pleasant. As part of the Marriott International family, the hotel benefits from globally recognized brand standards, innovative service methods, and extensive resources to support both guests and employees. The Front Office Supervisor position at The Odessa Marriott Hotel & Conference Center is pivotal to the smooth daily operations of the hotel. This full-time role involves overseeing all activities related to the front desk, ensuring that guests receive friendly, efficient, and top-quality service from check-in to check-out. The role requires a highly organized and proactive individual capable of managing stressful situations with calmness and professionalism. The Front Office Supervisor is responsible for leading front desk associates, promoting teamwork across departments, and maintaining compliance with company policies and standards. This position also requires proficiency with hotel software systems and Microsoft Office applications to effectively monitor and coordinate front office operations. In this role, the supervisor sets the standard for guest relations, ensuring that every interaction is handled with warmth and professionalism. They handle guest inquiries, resolve disputes, manage VIP and special requests, and ensure timely communication of messages, packages, and mail. Additionally, they assist in training new staff and current associates, helping to maintain high productivity levels and adherence to operational procedures. The Front Office Supervisor works closely with management to support hotel credit policies, emergency procedures, and departmental planning. Candidates should have a minimum of two to three years of experience in the hotel industry or a related field, preferably with prior front desk experience. A high school diploma is preferred, and the ability to effectively convey information, evaluate options quickly, and work well under pressure is essential. The Odessa Marriott Hotel & Conference Center values candidates who demonstrate strong leadership skills, customer service excellence, and a commitment to maintaining a professional and inviting atmosphere on the front lines of guest service.

• Minimum 2-3 years hotel experience or related field
• Ability to convey information and ideas clearly
• Ability to evaluate and select among alternative courses of action quickly and accurately
• Ability to work well in stressful, high-pressure environments including handling guest objections and disputes
• Proficiency in Microsoft applications Excel, Word, and Outlook
• Knowledge of hotel system software
• Review shift logs and daily memo
• Minimum high school diploma preferred
• Prior hotel front desk experience preferred