Southwest Careers:General Manager-Waco,TX(Waco,TX,USA) | Hiring

Urban Air Adventure Parks is a Dallas-based company recognized as the preeminent indoor adventure park and the largest operator of location-based entertainment worldwide. As a pioneer of the adventure park concept, Urban Air has established itself as a leader in creating unique and engaging family entertainment experiences. The company's mission focuses on helping kids have fun and aim higher, encouraging them to accomplish feats they never thought possible. Urban Air's commitment to providing a safe, exciting, and innovative environment has driven its rapid expansion and popularity across various locations, including Urban Air Waco, which embraces equal opportunity employment and fosters a culture of inclusion and diversity. The General Manager position at Urban Air Waco represents a critical leadership role responsible for driving business success while maintaining the company’s fun and energetic culture. This role demands a dynamic individual who can motivate staff, instill accountability, and achieve operational and financial goals. The General Manager will oversee all aspects of park operations, including entertainment, food and beverage, attractions, and property management, ensuring that each element aligns with Urban Air’s high standards and company initiatives. Key responsibilities for the General Manager include hiring, training, and mentoring the staff to develop their skills and promote upward mobility. The manager will cultivate a team-oriented environment focused on exceptional customer service, implement comprehensive staff training programs, and foster a strong sense of community involvement through partnerships with local organizations. Operational excellence is paramount, with an emphasis on maintaining a safe, clean, and secure environment for both guests and employees. The position also requires monitoring online reviews to ensure an outstanding guest experience and regularly applying improvements. On the financial front, the General Manager will capitalize on market opportunities by executing effective marketing strategies to drive sales and maintain fiscal discipline over inventory control and labor costs. The role requires keen analytical skills to interpret financial reports and implement action plans that enhance revenue and manage expenses effectively, aiming to meet or exceed annual budgets. This role is ideal for a professional with significant experience in hospitality, particularly in facility operations and management within theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants. The successful candidate will possess strong leadership qualities, excellent communication skills, strategic thinking abilities, and a positive, self-motivated attitude. Adaptability, professionalism, and the ability to balance operational demands with fostering a vibrant, welcoming environment for both guests and staff are essential elements for success. Urban Air’s General Manager position offers not just a job but an opportunity to inspire and lead a diverse team, many of whom are beginning their career journeys. This role is about more than managing daily operations; it is about mentoring young staff, instilling core values of guest service, safety, and fun, and driving the Park’s continued growth and excellence in a competitive entertainment landscape. If you are driven, enthusiastic, and ready to contribute to an innovative and supportive team, Urban Air welcomes your application.

• Experience in hospitality
• 3 or more years of facility operations and management experience
• Ability to interact enthusiastically with others
• Strong character and good judgment
• Professional grooming and conduct
• Intermediate computer skills including Microsoft Office
• Strong communication skills
• Ability to establish and maintain working relationships
• Flexibility and adaptability
• Ability to hold oneself accountable
• Appreciation for diversity
• Must be self-motivated and able to motivate others
• Positive attitude