Sonesta International Hotels Corporation seeks Guest Service

Sonesta is a renowned global hospitality company recognized for delivering exceptional guest experiences across its diverse portfolio of hotels and resorts. Established with a commitment to excellence, Sonesta has built a solid reputation for combining comfort, luxury, and outstanding service, appealing to both business and leisure travelers alike. The company prides itself on its vibrant culture, innovative service standards, and a warm, welcoming environment that sets the foundation for memorable stays. With locations strategically placed in key cities and tourist destinations, Sonesta continues to expand its reach, blending local charm with international quality standards. As an employer, Sonesta values diversity, inclusion, and a dynamic workforce that thrives on collaboration and growth opportunities. This commitment is reflected in its approach to employee development, benefits, and creating a workplace where every team member can contribute meaningfully to the brand's ongoing success. The Guest Services Agent (GSA) role at Sonesta plays a critical part in the operational success of the hotel. Serving as the first point of contact for guests, the GSA represents the Sonesta brand through direct interaction with guests at the front desk. This position is essential for ensuring a seamless and welcoming guest experience from check-in to check-out. The GSA is responsible not only for the efficient handling of front desk operations such as registration, room key issuance, and managing reservations but also for supporting the Operations Manager by keeping the front desk technology systems running smoothly. This role demands a friendly, professional demeanor and the ability to handle multiple responsibilities simultaneously while maintaining attention to detail and upholding the quality and integrity of guest services. In this position, the Guest Services Agent delivers on Sonesta’s G.U.E.S.T. standards, ensuring every guest interaction reflects the company’s promise of outstanding service. The GSA manages all guest transactions, including cash and credit card processing with accuracy and security, while maintaining confidentiality of guest information. Beyond routine duties, the GSA actively contributes to revenue growth by up-selling rooms and adhering to seasonal pricing strategies communicated by hotel management. The role also involves promoting a collaborative team environment through effective communication and coordination with other departments and shifts. Physical stamina and flexibility are required due to tasks like standing for extended periods, frequently moving around the facility, and handling items weighing up to 50 pounds. The GSA must also adhere to all safety, health, and legal regulations, including alcohol service laws, and may be required to obtain ServSafe and TIPS certifications. Working hours include mornings, evenings, weekends, and holidays, which reflects the 24/7 nature of the hospitality industry. Compensation for this role is competitive, with an anticipated pay range of $19 to $21 per hour, depending on experience and job-related skills. This is an hourly position emphasizing both customer service excellence and operational efficiency. Employees at Sonesta benefit from a comprehensive suite of protections and incentives, including health benefits, retirement plans, paid time off, and employee discounts, demonstrating the company’s dedication to employee well-being and satisfaction. Overall, the Guest Services Agent position at Sonesta offers an exciting career opportunity for individuals passionate about hospitality, providing a platform to develop skills, engage with diverse guests, and contribute to a globally respected brand. This role is ideal for professionals who thrive in a fast-paced environment and are committed to maintaining high standards of service quality and guest satisfaction.

• High school diploma or equivalent required
• One year of previous hotel experience or retail customer service preferred
• Previous background from the extended stay industry preferred
• Ability to speak, read, and write fluent English
• Professional verbal and written communication skills
• May be required to obtain a ServSafe certification
• May be required to obtain a TIPS certification
• Valid driver's license required
• Frequently standing up, bending, climbing, kneeling, and moving about the facility
• Carrying, lifting or pulling items weighing up to 50 pounds
• Frequently handling objects and equipment
• Standing for extended periods of time
• Will be required to work mornings, evening, weekends, and holidays