Service Assistant - Quick Hire!

Bryan College Station Toyota is a reputable automotive dealership located in College Station, Texas, known for delivering exceptional customer service and high-quality automotive products. It is part of the Purdy Group, a respected automotive group that operates on core values such as Fun, Care, and Accountability. The Purdy Group fosters a positive and supportive work environment where employees are encouraged to work collaboratively and deliver outstanding results both individually and as part of a team. Bryan College Station Toyota prides itself on customer satisfaction, professionalism, and a commitment to excellence in the automotive retail industry, making it a sought-after workplace for individuals looking to grow their careers in automotive services. The role of a Service Assistant at Bryan College Station Toyota is an entry-level position designed for self-motivated individuals who are enthusiastic about customer service and inclined towards automotive operations. Service Assistants play a critical role in the customer experience by welcoming guests in a warm and helpful manner, confirming appointment details, and promptly notifying the appropriate consultant upon the arrival of customers. This position involves various responsibilities such as transporting customer vehicles to the appropriate locations within the dealership, whether that be the service shop, car wash, or waiting area, ensuring a seamless and efficient vehicle handling process. The Service Assistant is also responsible for maintaining clear and effective communication with both customers and team members. They are the first point of contact for customers arriving without appointments, determining their needs, and directing them to the right consultants or parking spots to guarantee their time at the dealership is pleasant and well-organized. Customer satisfaction is a top priority in this role, with Service Assistants expected to thank customers upon their departure and actively seek feedback regarding their visit. In cases of negative feedback, the Service Assistant must promptly escalate the issue to the General Manager, ensuring that the company can address concerns swiftly. The position offers an hourly wage and is suitable for candidates looking for flexible employment within a dynamic team environment. Bryan College Station Toyota also provides a competitive benefits package that includes medical, dental, and vision insurance plans, a 401(k) retirement plan with company matching, paid time off including holidays during the winter season, and an associate purchase program. These benefits underscore the company’s dedication to investing in the well-being and satisfaction of its employees. This role is ideal for individuals who have a genuine interest in automotive services and are committed to delivering exceptional customer experiences. Candidates with a background in customer service or retail and those who possess a valid driver’s license are preferred. Bryan College Station Toyota welcomes candidates who exhibit key personal attributes such as dependability, safety awareness, active listening, teamwork, and a customer-oriented mindset. A high school diploma or GED is required to qualify for the position. Overall, the Service Assistant role is an excellent opportunity for motivated individuals to enter the automotive service industry with a supportive employer that values integrity, teamwork, and quality service. This foundational position is an important stepping stone toward advancing one’s career within the automotive field, providing valuable hands-on experience and exposure to various dealership operations.

• High school graduate or general education degree (GED)
• 1 plus years of experience in customer service or retail industry preferred
• Valid driver's license
• Ability to take care of the customers' needs while following company procedures
• Ability to actively attend to, convey, and understand the comments and questions of others
• Takes responsibility for own actions
• Completed assignments in an ethical and mature manner
• Ability to identify and correct conditions that affect employee safety
• Interpersonal and effective communication skills
• Understanding of cultural differences