Senior Director of Gaming Operations - Louisville, KY

Derby City Gaming & Hotel, located in Louisville, KY, is a premier gaming and hospitality destination offering an exciting fusion of entertainment, dining, and lodging experiences. This establishment features nearly 1,300 of the latest gaming machines, providing guests with a diverse and engaging casino experience. Beyond gaming, the property is home to several dining options including a grab-n-go restaurant and the notable Oliver's Chophouse & Bourbon Bar, a favorite spot for guests seeking robust flavors and a welcoming atmosphere. The hotel itself is themed around the iconic Kentucky Derby, reflecting the rich cultural heritage of the region and delivering a unique and immersive stay for visitors. In addition to gaming and dining, Derby City Gaming & Hotel hosts live music events, further enhancing its position as a vibrant entertainment hub in Louisville. It has earned recognition as one of the "Best Places to Work in Greater Louisville," as designated by Louisville Business First, underscoring its commitment to employee satisfaction and workplace excellence. The Senior Director of Gaming Operations at Derby City Gaming & Hotel is a pivotal leadership role tasked with overseeing the comprehensive operations of the Gaming Department to ensure guests have a superior and seamless gaming experience. This individual supports the General Manager and Assistant General Manager to effectively manage not only the gaming floor but also the Beverage Server operations, maintenance of gaming equipment, and human resource management on the gaming floors across multiple property locations, including the Poplar Level and Downtown sites. The position demands expert budgeting skills, team leadership across departments, and the ability to sustain optimal gaming performance and customer satisfaction. Key responsibilities include hiring, training, and managing gaming and beverage staff, enforcing policies on responsible alcohol consumption, ensuring regulatory compliance including Bank Secrecy Act adherence, and implementing strategic initiatives connected to human resource management and machine performance. This leadership role requires a high degree of coordination to optimize the gaming mix and pricing strategy while maintaining a safe and secure environment for both employees and customers. Operational duties extend to approving large jackpots, overseeing equipment repairs and conversions, and managing staffing levels to maintain efficient operations. The role also involves collaborating with various departmental leaders and regional teams to drive performance and uphold the highest standards of customer service and professional conduct. The position requires flexibility to work nights, weekends, and holidays to cover operational needs and includes occasional travel to other locations within Kentucky. The selected candidate will bring extensive experience in multi-device 24-hour gaming operations, a strong understanding of gaming performance data, and ideally, hold applicable licenses for racing and sportsbook activities. This role represents a significant opportunity to contribute to a highly regarded gaming and hospitality enterprise known for its dynamic atmosphere and commitment to excellence.

• Seven to ten years of experience in gaming operations and management
• Four-year degree in related fields or equivalent
• Ability to collect and analyze gaming performance data
• Valid Racing License
• Valid Sportsbook License
• Experience with Aristocrat Oasis Accounting System preferred
• Willingness to work nights, weekends, and holidays
• Ability to travel within Kentucky region
• Strong communication skills
• Capacity to manage team development and operational oversight