Senior Administrative Associate, Freight Forwarding Operations

UPS, a Fortune Global 500 company, is a world leader in logistics, offering a broad range of solutions including transporting packages and freight, facilitating international trade, and deploying advanced technology to efficiently manage the flow of goods, funds, and information. Renowned for its commitment to customer service, innovation, and sustainability, UPS operates globally with a diverse workforce dedicated to delivering superior service solutions that drive business success for clients around the world. The company’s enduring culture is built on integrity, responsibility, and respect for its employees, customers, and communities, making it an employer of choice for those seeking professional growth and dynamic career opportunities. This air freight agent position within UPS supports and coordinates air freight trade services, products, and operations catering to a wide variety of customers. This permanent role significantly contributes to the seamless movement of freight and the satisfaction of customers by maintaining ongoing relationships, providing support, and resolving operational issues. The role requires an intermediate working knowledge of Microsoft Office applications such as Word, Excel, and Outlook, coupled with strong written and verbal communication skills. The agent must demonstrate a passion for excellent customer service, be able to handle administrative tasks including inbound phone support, mail distribution, report preparation, processing forms, tracking shipments, and data input. Strong problem-solving skills are essential to address concerns with minimal supervision, alongside a high attention to detail to ensure accuracy in every task. Physical ability to lift up to 70 pounds is also required, as some tasks involve manual handling of cargo. The position demands bilingual fluency in English and Spanish, facilitating effective communication with diverse customers and teams. Candidates must have the legal right to work in the United States, including U.S. citizens, nationals, or authorized aliens. UPS’s commitment to diversity, equity, and inclusion ensures the role offers an inclusive work environment free of discrimination or harassment based on race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity, or any other protected category. This role represents an exciting opportunity to develop your freight and logistics expertise while contributing to an iconic global brand focused on innovation and customer satisfaction.

• Must be a U.S. citizen or national, or authorized to work in the U.S.
• Ability to communicate effectively in English and Spanish both verbally and in writing
• Intermediate working knowledge of Microsoft Office suite
• Ability to lift up to 70 pounds
• Experience in customer service or logistics preferred
• Strong problem-solving skills with minimal supervision
• Commitment to providing excellent customer service