Seasonal Retail At Your Service Associate, Southcenter

Macy's is a renowned American department store chain that has been a significant part of the retail landscape for over 160 years. Known for its rich heritage and ability to blend innovation with tradition, Macy's offers customers a unique shopping experience that goes beyond just purchasing products. The company is famous for iconic events like the Macy's 4th of July Fireworks and the Thanksgiving Day Parade, which have become cherished American traditions. With a commitment to creating memorable shopping experiences, Macy's stands as a leader in retail, combining top-quality merchandise with exceptional customer service in both physical stores and online platforms. Working at Macy's means being part of a story that has touched the lives of millions – from customers to colleagues. The company fosters an inclusive and dynamic work environment where employees are encouraged to grow their careers while contributing to a team-driven culture. Macy's provides competitive pay along with comprehensive benefits, including health coverage, 401(k) matching, paid time off, and holiday pay, making it an attractive employer for those seeking stability and opportunity within retail. The role of an At Your Service Center Colleague at Macy's is pivotal in delivering a seamless and personalized shopping experience to customers. This position involves supporting key At Your Service activities such as Buy Online Pickup In Store (BOPS), handling merchandise returns, and managing order pickups, all while upholding Macy's high service standards. Unlike typical cashier roles, At Your Service Center Colleagues are the face of the company's genuine hospitality, engaging customers in meaningful ways that enhance their shopping journey. This job requires excellent multitasking abilities, strong problem-solving skills, and an unwavering customer-first mindset, vital for thriving in a fast-paced retail setting. Employees in this role must be flexible, often working varied shifts that include nights, weekends, and holidays, adapting to the ebb and flow of customer demand. Attention to detail and the ability to maintain a clean, organized, and inviting shopping space are also essential elements of the role, ensuring that every customer feels welcome from the moment they walk through the doors. On a typical day, At Your Service Center Colleagues set the tone by being energized and approachable, wearing a name badge with pride, and preparing the service areas for customer interactions. They stay informed about current sales goals, new merchandise, and promotions to better assist customers confidently. Their responsibilities extend beyond basic transactions; they build lasting relationships through warm greetings, personal conversations, and effective assistance with all facets of store fulfillment, including BOPS order processing and curbside delivery. In addition to customer-facing duties, these colleagues help keep the pickup and return areas orderly and clean to provide a friction-free experience. They also support one another, embodying the company’s belief that service excellence starts within the team. Constant improvement is encouraged, with a focus on learning, achieving sales goals, and delivering results that benefit both the individual and Macy’s as a whole. Macy's offers a supportive work environment where employees can develop their skills and advance their careers through continuous learning and leadership development opportunities. Colleagues have access to employee resource groups, community service initiatives, and incentive programs that reward performance and dedication. For anyone passionate about retail, customer service, and contributing to a storied brand, joining Macy's as an At Your Service Center Colleague represents a fulfilling and dynamic career choice.

• Flexible availability including days, evenings, weekends, and holidays
• Dependable attendance and punctuality
• Ability to understand and communicate in English
• Capability to read and follow safety and employment policies
• Strong decision-making skills to resolve customer issues promptly
• Comfortable using electronic devices and collaborating with others
• Able to meet daily sales goals and open credit accounts
• Physically able to stand for long periods and lift up to 25 pounds
• Ability to perform tasks including stooping, kneeling, crouching, climbing ladders, and reaching above eye level
• Good vision including color vision and depth perception