Rochester,MN,USA Airport Customer Service Supervisor-RST-Rochester,MN

Unifi is a distinguished company with decades of experience in the aviation services industry, specializing in airline ground services. The company has built a reputation for excellence by continuously innovating, adapting, and growing within the sector. Unifi's commitment to delivering exceptional service is evident in its vision to be the most respected company by ensuring that aircraft and passengers reach their destinations safely and efficiently. This dedication to safety, customer satisfaction, and operational excellence has positioned Unifi as a trusted partner in airport ground handling, known for providing seamless and reliable services. At Unifi, the focus is not only on operational excellence but also on fostering a positive environment for employees, customers, and partners. The company values integrity, empathy, and passion, recognizing how these qualities impact the experiences and decisions that shape its service delivery. As part of this vision, Unifi is actively seeking motivated individuals to join its growing team. These individuals will play a pivotal role in upholding the company's standards and contributing to its ongoing success. Unifi offers an engaging work environment where employees can grow and enjoy unique benefits such as flight privileges, providing a meaningful connection to the aviation industry. The available role focuses on leading a team of agents responsible for delivering comprehensive customer service to airline passengers. This role encompasses all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and addressing any passenger inquiries or complaints. The position requires strong leadership and communication skills to effectively manage the team while ensuring passengers receive friendly and efficient assistance throughout their airport experience. This includes support for passengers with special needs, such as unaccompanied minors, VIPs, and those requiring wheelchair assistance. The role also involves handling technical responsibilities including operating computerized systems for ticketing and check-in processes, managing boarding procedures, baggage handling, and resolving any related customer service challenges. The team leader will also coordinate with ramp agents to facilitate smooth handling of wheelchairs, strollers, and gate-checked baggage, ensuring timely and safe delivery. Another critical aspect of the role is guiding passengers through customs, immigration, and quarantine protocols, emphasizing passenger safety and compliance. Safety is a paramount concern at Unifi, and the role includes monitoring and enforcing safe working conditions according to regulatory requirements, company policies, and legal mandates. This includes promoting adherence to policies concerning safety, anti-harassment, and equal employment opportunity, creating a workplace environment where respect and compliance are prioritized. The successful candidate will be responsible for reporting safety and security incidents promptly and supporting the company’s Fair and Just Culture Policy. Working as a team leader in this capacity not only requires operational expertise but also a genuine commitment to enhancing the passenger experience and maintaining a safe and compliant work environment. Unifi offers competitive weekly pay for hourly employees and bi-weekly pay for employees working in certain regions, with full-time employment starting at 30 hours per week. Additional benefits include paid time off, comprehensive medical, dental, and vision insurance for full-time employees, 401k plans, exclusive discounts, and wellness programs, making it an attractive opportunity for those seeking a rewarding career in aviation services.

• High school diploma, GED or equivalent education
• Must be at least 18 years of age
• Must be able to obtain credentials required as per airport or state or customs requirements
• Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp
• Must be able to frequently climb and crawl
• Must be able to work rotating shifts and hours, nights, weekends and holidays, overtime
• Must be able and open to work in outside weather conditions which may include severe seasonal elements