Residential Concierge - Apply Now!

Four Seasons is a world-renowned luxury hospitality brand distinguished by its dedication to delivering exceptional guest experiences through the passion and professionalism of its people. With a global presence encompassing luxury hotels, resorts, and private residences, Four Seasons is synonymous with superior service, exquisite amenities, and an unwavering commitment to quality. The company’s success is founded on the belief that a world-class employee experience and a compassionate company culture empower its team members to create unforgettable moments for guests, residents, and partners alike. At its core, Four Seasons embraces the Golden Rule of treating others as one wishes to be treated, which is reflected in its inclusive and respectful working environment. The opportunity here is within the prestigious Four Seasons Private Residences located at 706 Mission Street in San Francisco, a landmark address directly across from notable cultural sites such as the Yerba Buena Arts Center and the San Francisco Museum of Modern Art (SF MOMA). These residences stand as the newest and most exclusive in the city, offering residents access to luxury lifestyle services and amenities that include a private Club Level with art-filled spaces such as a bar lounge, dining room, outdoor terrace, library, game room, golf simulator, and fitness studio. This residential community exemplifies Four Seasons’ legendary standards of service and quality. The Residential Concierge position operates from the Residential Lobby, serving as a vital touchpoint between the residents and the range of personalized services available. This role requires meticulous attention to detail and an intuitive understanding of each resident’s needs, ensuring maximum satisfaction. Responsibilities include responding promptly and courteously to various homeowner requests, providing recommendations based on local insights, managing communications and packages, coordinating with service providers, and maintaining access control for security purposes. The role also involves ensuring a pristine lobby environment and delivering exceptional hospitality aligned with Four Seasons’ brand values. Ideal candidates bring one to three years of concierge experience in a luxury setting, preferably with prior experience at Four Seasons. Strong problem-solving and communication skills, fluency in English, and proficiency with office software and hospitality management systems such as HotSOS and Keytrack are essential. The position demands flexibility in scheduling, including availability on weekends, holidays, evenings, and occasional overnight shifts. This role offers a competitive hourly wage of $36.10 with a flexible work schedule to accommodate employee needs. Four Seasons provides a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) retirement savings plan with matching contributions, parental leave, paid holidays, vacation and sick pay, lunch stipends, and complimentary accommodations at Four Seasons Hotels and Resorts worldwide. Employees also experience continuous development opportunities, a supportive team environment, and access to premier culinary, retail, and wellness experiences at preferential rates. Joining Four Seasons is more than a job; it is becoming part of a global family that values integrity, professionalism, and dedication to excellence. The Residential Concierge is a key ambassador for the brand and plays an essential role in fostering a community atmosphere that residents appreciate and trust. If you have a passion for luxury hospitality and possess the required skills, this role presents an outstanding pathway to grow your career within one of the most respected names in the industry.

• high school diploma or equivalent
• one to three years of concierge experience in a luxury environment
• previous Four Seasons concierge experience preferred
• proficiency with computer software including Outlook and MS Office
• ability to handle multiple tasks efficiently
• excellent communication skills
• fluency in English
• flexibility to work varied shifts including weekends and holidays
• strong problem-solving skills
• ability to work collaboratively in a team-oriented environment