Recent Job:Guest Services Agent-Part Time-Quick Hire! in St

Sonesta Hotels is a global hospitality company renowned for delivering personalized service and exceptional guest experiences. With properties spanning multiple countries, Sonesta excels in providing upscale accommodations and innovative hospitality solutions. The company is committed to fostering an inclusive and supportive work environment, promoting professional growth, and prioritizing guest satisfaction. The Sonesta brand is synonymous with quality, comfort, and a dedication to making each guest stay memorable and enjoyable. The Guest Services Agent (GSA) is a vital member of the Sonesta team, directly representing the hotel brand and serving as the first point of contact for all arriving guests. This role is critical in ensuring a seamless check-in experience, addressing guest inquiries efficiently, and contributing to overall hotel operations. As a front desk specialist, the GSA is responsible for managing guest reservations, issuing room keys, processing payment transactions, and maintaining confidentiality and security of guest information. Additionally, the position supports the Operations Manager and plays an important role in facilitating smooth communication between shifts and departments. The ideal candidate will embody Sonesta’s service standards, known as the G.U.E.S.T. standards, which emphasize guest satisfaction, unity, engagement, service quality, and teamwork. This position requires a proactive and courteous individual capable of handling multiple responsibilities including booking reservations, upselling room options to maximize hotel revenue, ensuring compliance with federal and local regulations, and assisting with guest requests promptly. The GSA also oversees the management of guest safe-deposit boxes and supports other hotel services such as the on-site shop and beverage offerings, adhering strictly to laws related to alcoholic beverage sales. Working as a Guest Services Agent at Sonesta offers the opportunity to develop valuable skills in customer service, hospitality management, and technology systems related to front desk operations. Candidates must have a high school diploma or equivalent, with preferred experience in hospitality or retail service industries. Proficiency in Microsoft Office and Opera system is advantageous, and obtaining required certifications like ServSafe and TIPS will be necessary. The job requires physical stamina as it involves standing for extended periods, lifting items up to 50 pounds, and active movement around the hotel facility. Sonesta values diversity and inclusion and is an equal opportunity employer. Employees are offered a comprehensive benefits package including health insurance, retirement plans, paid leave, and educational assistance. This role is ideal for individuals seeking a dynamic work environment where they can contribute to guest satisfaction and hotel success while advancing their career in the hospitality industry.

• High School diploma or equivalent required
• one year of previous hotel experience or retail customer service preferred
• previous background from the extended stay industry preferred
• ability to speak, read, and write fluent English
• professional verbal and written communication skills
• mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
• problem solving, reasoning, motivating, organizational and training abilities preferred
• experience with Microsoft Office and Opera systems preferred
• required to obtain ServSafe certification
• may be required to obtain TIPS certification
• valid driver's license required
• frequently standing up, bending, climbing, kneeling and moving about the facility
• carrying, lifting or pulling items weighing up to 50 pounds
• frequently handling objects and equipment
• standing for extended periods of time
• required to work mornings, evenings, weekends, and holidays