Recent Job Opening:HOST(steakhouse)-$11 To $15 Per HOUR

Horseshoe Casino, recognized as the premier casino of the Mid-South, offers an exceptional gaming and entertainment experience with a legacy of being the number one casino since its inception. The casino boasts over 1300 slot and video poker machines, alongside the largest table games area in the South. Guests can enjoy a 25-table World Series of Poker themed poker room, including the exclusive WSOP lounge, and place bets on their favorite teams at The Book. Beyond gaming, Horseshoe is home to Bluesville, a 1400-seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel complements the casino with a 14-floor tower offering over 500 luxuriously appointed rooms and a suite of world-class amenities. Guests can indulge in dining options such as Jack Binion's Steak, renowned for its contemporary and classic fine dining and wine bar, the Village Square Buffet offering global cuisines with Southern specialties and desserts, and the area's exclusive Starbucks outlet. Horseshoe Tunica embodies the golden age of gaming, catering to the desires of true gamblers with unparalleled service and atmosphere. The role of the host at Horseshoe Casino is pivotal as the initial point of contact for all guests upon their arrival. This position demands a welcoming presence, ensuring that guests experience a warm, efficient, and memorable introduction to the casino's offerings. The host verifies reservations when necessary, escorts guests to their tables, and presents food and wine menus, adhering strictly to greeting protocols outlined in the training manual. An essential aspect of the role is the coordination with servers and bussers to optimize table availability, ensuring smooth service flow and guest satisfaction. The host maintains the cleanliness and organization of the podium, manages supplies, and handles menus meticulously. This role is deeply integrated with the larger team, working closely with casino and slot hosts to elevate the guest experience consistently. The host is expected to embody Horseshoe’s customer service values, projecting a positive attitude, energy, and enthusiasm throughout each guest interaction. Creating an atmosphere that celebrates customer wins and luck is crucial to maintaining the casino’s vibrant culture. The position involves active engagement with guests, including greeting them warmly, anticipating their needs, facilitating flawless service, and employing service recovery processes when needed. The host also promotes the Total Rewards programs and card membership, enhancing guest loyalty and return visits. This role requires readiness, informed awareness of daily casino information, and teamwork to uphold and exceed the standards of service at Horseshoe Casino. Furthermore, adherence to Caesars Entertainment's policies on discrimination and accommodation is a critical component, with measures in place to support diverse applicants and employees in compliance with legal requirements. Background checks and pre-employment screenings are integral to the hiring process, emphasizing the company's commitment to safety and integrity. In summary, the host position at Horseshoe Casino is not just a job but a significant role that shapes the guest’s experience right from the entrance. The successful candidate will be a key ambassador for the casino’s luxury hospitality brand, bringing professionalism, warmth, and excellence to every guest interaction, helping to maintain Horseshoe’s prestigious status in the competitive Mid-South gaming market.

• High school diploma or equivalent
• Previous experience in customer service or hospitality preferred
• Ability to work in a fast-paced environment
• Strong communication skills
• Positive attitude and friendly demeanor
• Ability to stand for extended periods
• Availability to work evenings, weekends, and holidays
• Basic knowledge of casino operations is a plus